topic Re: ASUS Transformer T101 Shutting down in Android

ASUS Transformer T101 Shutting down

Darkman2002 — Thu, 15 Jan 2015 10:05:35 GMT

Hello,

I have a Premiumm account. A couple of months ago i Installed and play wihout any proiblem on my tablet and PC,

Last days when starting spotify on the tablet, and open spotify on My Music, inmediatelly shuts down.

I´m not able to do anything. I uninstalled and install several times. I reset my tablet to factory defaults and install first Spotify without any other programm and the result is the same.

I clear cache anda delte all data and same result.

When I delte all, and need to login for the first time I can play music and browse, but if I change to my music and playlist, shuts down.

So, I connect through my PC and delete ALL my playlist. of my music.

Then, logging again on my tablet, I can access my Music without any playlist. As soon as I star to follow a playlist, on the next start, Spotify shuts down.

So, where is the problem.

Regards for any help.

Eduardo

Re: ASUS Transformer T101 Shutting down

Daniel — Thu, 15 Jan 2015 10:37:11 GMT

Can you try clearing the cache and trying again? Also try without an SD Card in your device.

Other tips can be found in the below guide:

[GUIDE] How to fix common issues for Spotify on Android

Re: ASUS Transformer T101 Shutting down

Darkman2002 — Sat, 17 Jan 2015 11:51:45 GMT

Thnaks,

I clear the cache several times.

Will try removing Sd card.

I write later with results.

Thanks

Regards

Re: ASUS Transformer T101 Shutting down

jmpiechow — Sun, 18 Jan 2015 21:17:58 GMT

Same issue with my asus transformer tf101.

I put my tablet in factory reset and installed the spotify app. Even with a clear system and without an external sd card, it wont stop crashing, when trying to go to 'My Music'.

Re: ASUS Transformer T101 Shutting down

Daniel — Mon, 19 Jan 2015 09:22:48 GMT

@jmpiechow wrote:

Same issue with my asus transformer tf101.

I put my tablet in factory reset and installed the spotify app. Even with a clear system and without an external sd card, it wont stop crashing, when trying to go to 'My Music'.

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Re: ASUS Transformer T101 Shutting down

jmpiechow — Mon, 19 Jan 2015 14:18:30 GMT

I didn't know if I chose the right category. I can post the solution if I get one.

Re: ASUS Transformer T101 Shutting down

jmpiechow — Fri, 23 Jan 2015 16:21:08 GMT

It seems like they fixed the issue with the new update. Thanks a lot!!! 😄

Re: ASUS Transformer T101 Shutting down

emaspero — Fri, 23 Jan 2015 16:35:05 GMT

Hi,

Can you post your Spotify version to compare with mine.

Thanks

Re: ASUS Transformer T101 Shutting down

emaspero — Fri, 23 Jan 2015 16:52:21 GMT

Plase be advice, Darkman2002 and Emaspero are teh same user. Me. I don´t know what happened but this is it. This one is the same user I used on my Premiumm account.

Sorry fo that