topic Re: Black screen in Android

Black screen

Jesika516 — Mon, 26 Jan 2015 16:08:43 GMT

I have premium and am using a Samsung 4S

I have done all the updates, and when i clicked on app all i get is a black screen.

Re: Black screen

OviiiOne — Mon, 26 Jan 2015 16:45:59 GMT

Hello and welcome to the Spotify Community!

You can try logging out/logging in, if it doesn't work you should reinstall the app.

Re: Black screen

Nufflebunny33 — Tue, 27 Jan 2015 19:26:33 GMT

I have the same phone. After putting all playlists to offline, becoming a premium user and reinstalling app, I still have the same issue. I can start playing on wifi but when I'm out of range I have problems. If I accidently close the app and try to reopen, I get a blank screen every time and have to wait until I'm within wifi range to reload. If I don't close the app, I can play offline all day. Frustrating for sure.

Re: Black screen

OviiiOne — Tue, 27 Jan 2015 19:29:36 GMT

Hello and welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉