topic Re: Can't log in in Android

Can't log in

Sinon — Fri, 30 Jan 2015 13:40:50 GMT

Hi, I have a problem logging in on the mobile app using my username/password.

The app keeps telling me they are incorrect, although I use the same credentials for the desktop app and logged in to the website just to make sure they worked. So what am I doing wrong on my phone?

Re: Can't log in

kbrooksc — Fri, 30 Jan 2015 15:37:57 GMT

Are you logging in through facebook or a username/password combo for Spotify directly?

Re: Can't log in

Sinon — Fri, 30 Jan 2015 15:41:06 GMT

As I said: username/password. Works for the desktop client and the website.

Re: Can't log in

kbrooksc — Fri, 30 Jan 2015 16:03:08 GMT

Yep - I apologize for the repetion, but Facebook uses a username/password combo too, so I just wanted to verify. I promise I'm not insane lol.

At this point, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!

Re: Can't log in

Sinon — Fri, 13 Feb 2015 02:32:30 GMT

I found the solution: It seems you have to change the pre-set password to a new one at least once. Now that I've done that it works.