topic Re: Spotify not working offline in Android

Spotify not working offline

user-removed — Sat, 31 Jan 2015 01:13:05 GMT

Description

I've been having problems with spotify in android since the last updatewhen not on wifi. Since I have a pretty limited data plan , most of the time it's off ( or simply already spended it ). So when using Spotify without a internet connection ( tried both with and without offline mode on) , playback stops after a few seconds and/or controls stop responding . Even after forcing it to close sometimes the musc continues playing for a few seconds .

What are the steps you took to get to the error/issue?

Started Spotify when not connected to internet

Selected a dowloaded playlist

Try to jump foward in the music

Controls stop responding

Force close

Music continues playing for a few seconds

Music simply stops playing

Controls unresponsive

What I expected to happen

Playing my downloaded playlists even when not connected to the internet

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

OnePlus One

Device’s Operating System

4.4.4

What type of account do you have?

Premium

Space left on your device

30 GB

Space left on your SD card (if applicable)

no SD card

Space left on your External SD card (if applicable)

no SD card

Is your device rooted?

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

No SD card

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Problem only when offline

If you said "No", when does the issue not occur?

Problem only when offline

My mobile Spotify version

2.0.0.702

My mobile provider and country

MEO , Portugal

My username

Bruno Marques

Do you have a Spotify (non-Facebook) login?

Are you logging in with Facebook or with your Spotify login details?

Facebook

Do you have any screenshots you can attach to more clearly explain your issue?

Re: Spotify not working offline

OviiiOne — Sat, 31 Jan 2015 09:26:59 GMT

Hello and welcome to the Spotify Community!

I recommend a logging out/logging in, if it doesn't work, you should reinstall Spotify.

Re: Spotify not working offline

user-removed — Sat, 31 Jan 2015 17:34:55 GMT

Thank you , but already tried that ( even followed the guide for reinstaling) . The problem is really strange since if I start spotify connected to the internet (wifi or 4g) I don't have any problems even if I disconnect it afterwards . But if I try to start it when not connected I have the problems described above . Since I mostly use spotify when outside it is a problem that is really inconvenient

Re: Spotify not working offline

OviiiOne — Sat, 31 Jan 2015 18:09:52 GMT

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉