topic Re: The offline mode isnt working in Android

The offline mode isnt working

allu3 — Sun, 01 Feb 2015 21:47:28 GMT

I'm trying to download my playlist so that I can listen those certain songs in offline mode.

When I try to download, it starts the downloading and after downloading all the songs, nothing happens and the download has failed.

I didn't have this problem with my last phone, Samsung Galaxy S3 Mini, but now I've been using Sony Xperia Ultra Z and that problem came up.

Sorry the text in these pictures are in Finnish but hope you get the point.

Screenshots of my phone when:

1) I check the playlist

2) I try to download

3) See that the download has failed again

Re: The offline mode isnt working

OviiiOne — Mon, 02 Feb 2015 06:52:19 GMT

Have you got enough free space in your phone, Spotify desn't start syncing if there arelesss than 500 mb.

You can try logging out/logging in, if it doesn't work, you must reinstall the app.

if it doesn't solve the problem you should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

Re: The offline mode isnt working

Goofy — Mon, 02 Feb 2015 16:27:01 GMT

Im havin this exact problem. After syncin all songs, they just disappear.

Re: The offline mode isnt working

meahtenoha — Tue, 03 Feb 2015 12:43:17 GMT

@allu3 & @Goofy Let's try some troubleshooting before you need to try a different help channel.

Could you provide the following details for us:

1. Exact device

2. Device's OS

3. The Spotify app version installed

Make sure you aren't trying to sync more than 3,333 songs per device. If you're still having trouble be sure to try a clean reinstallation as well.

Please let us know how that goes for you, thanks!

Re: The offline mode isnt working

thai2000 — Tue, 03 Feb 2015 17:28:58 GMT

When i use offline or online , my data usage stays the same.....

Offline is NOT working...

SPOTIFY SUCKS FOR ME NOW MORE AND MORE ESPECIALLY BECAUSE THE FOLKS FROM SPOTIFY DONT REPLY TO OUR QUESTIONS.THEY ONLY COLLECT OUR MONEY......

Re: The offline mode isnt working

MattSuda — Tue, 03 Feb 2015 17:34:49 GMT

@thai2000

Have you made sure that you downloaded your playlists for offline use?

To make sure the app doesn't use data in offline mode:

Go into the app settings under "playback" and switch on the toggle for "offline mode"

This will make sure the app is in offline mode and for sure will not use any data.

Re: The offline mode isnt working

Goofy — Thu, 05 Feb 2015 20:26:34 GMT

Details

Device: Nexus 5

System: 5.0.1 Lollipop (LRX22C)

Spotify version: 2.1.0.903

Re: The offline mode isnt working

thai2000 — Fri, 06 Feb 2015 08:20:27 GMT

Wrong ... it uses data also when i am in offline mode. I think its with that stupid connect thing that allways pops up when another song starts to play STOP CONNECT ...

Re: The offline mode isnt working

MJC99 — Fri, 06 Feb 2015 13:12:28 GMT

This is the exact problem I am having.

Spotify no longer allows me to download albums offline - they download look as if they are there and then they are gone next time I open the app. If I allow the setting 'sync over cellular' it works as a work-around but this is a cumbersome and tiresome process.

I am using:

OnePlusOne

Android 4.4.4

Premium Spotify user

Over 500mb space on phone.

Re: The offline mode isnt working

allu3 — Tue, 03 Mar 2015 20:46:31 GMT

Now I've "fixed it": I put all my songs I'd like to download to different folder and then it works.

Only time it doesn't work is when I try to download my Starred songs - playlist..

Re: The offline mode isnt working

Goofy — Tue, 03 Mar 2015 20:48:57 GMT

Actually, one of the latest updates has fixed it for me. Syncin seems to be working now.