topic Re: "Unfortunately,Spotify Has Stopped" in Android

"Unfortunately,Spotify Has Stopped"

mintlipgloss — Tue, 20 May 2014 23:45:24 GMT

Hi all. I have a Galaxy S4 and Spotify Premium has worked on it for ages. All of a sudden, it stopped working. When I tap on the app, the screen is black and for one quick second, the green Spotify logo is on the top left. Then it goes away and is replaced by three white lines. Then an error message comes up that says, "Unfortunately, Spotiify has stopped." I've uninstalled and reinstalled several times and still, it doesn't work. Can anyone help me? Thanks so much. -Jennifer

Re: "Unfortunately,Spotify Has Stopped"

norman1nz — Wed, 21 May 2014 00:24:40 GMT

Simlar problem for me on Galaxy S5 and previously on a Motorola Atrix2.

I've also been subscribed to premium for the last 6 months or so but out of the blue haven't been able to access on either phone for months..

Have tried unisntalling any recently installed apps around the time the problem started, and reinstalling spotify but problem persists.

I think I recall uninstalling facebook app to resolve the issue on my Motorola but I don't think I can (or want to) do that on my S5

Re: "Unfortunately,Spotify Has Stopped"

hunterchad13 — Wed, 21 May 2014 14:34:21 GMT

I can't load spotify on note 3 since update, please help. I pay 10 bucks a month for this, if i can't get it to work i'll have to cancel.

Re: "Unfortunately,Spotify Has Stopped"

billbecher — Fri, 13 Jun 2014 20:02:36 GMT

Has anyone received a fix for "Unfortunately Spotify has stopped." message on their phone?

Re: "Unfortunately,Spotify Has Stopped"

Joe — Fri, 13 Jun 2014 20:34:28 GMT

If you quickly scan through the recent posts in "android" you'll see I've posted several solutions for getting spotify to work on various configurations. If you'd like to post a bit more information, I'll see if I can help you:

make/model of your device
android version
using an external SD card?

Re: "Unfortunately,Spotify Has Stopped"

chrt2c — Tue, 17 Jun 2014 21:43:58 GMT

Still have problem:
Samsung Activ S4, GT-I9295

Android 4.4.2

Using external card: Yes.

Any solutions?

Sometimes works when restart phone.

Two times had to reinstall software.

Re: "Unfortunately,Spotify Has Stopped"

NatWilliams504 — Wed, 18 Jun 2014 00:11:05 GMT

I'm eager to hear of a fix as I'm having the same issue and have tried the same fixes.

Re: "Unfortunately,Spotify Has Stopped"

Joe — Wed, 18 Jun 2014 21:27:39 GMT

@chrt2c You'll need to give up on the idea of having your cache on the external SD card for now. Remove it (you may as well reformat it first) then uninstall and redownload spotify. Listen to or download some music, then pop your SD card back in.

Re: "Unfortunately,Spotify Has Stopped"

SeekMocha — Fri, 05 Sep 2014 02:11:46 GMT

Spotify worked for years on my Galaxy S3 until I accepted the update to Android 4.4.2. It immediately stopped working, causing the "unfortunately spotify has stopped" error every few minutes with a continual black screen of death. Wiping cache and data, uninstall, restart phone and reinstall several times DID NOT fix it. However, when I wiped, uninstalled and restarted with external SD memory card removed, then reinstalled, it magically started working. Restarted with external SD card installed and everything is still A-OK.

Re: "Unfortunately,Spotify Has Stopped"

SeekMocha — Fri, 05 Sep 2014 02:10:53 GMT

1) Wipe Spotify cache and data

2) Uninstall Spotify

3) Power off phone

4) Remove external memory card (SD card)

5) Restart device using only the built-in device memory

6) Reinstall Spotify

7) Does it work now?

😎 Power off device

9) Reinstall external memory

10) Restart device. should be OK now.

Re: "Unfortunately,Spotify Has Stopped"

BoredFish — Wed, 24 Sep 2014 17:54:59 GMT

Yea that worked for me. First try, thanks!

Re: "Unfortunately,Spotify Has Stopped"

paekakariki-nz — Sun, 28 Sep 2014 18:53:58 GMT

Ive got premium on an S4 and no problem until it just happened yesterday to me. No playlists. ..not even a logo, just the notice that Unfortunately Spotify is not working. The frustrating thing is absolutely no feedback from Spotify

Re: "Unfortunately,Spotify Has Stopped"

Daniel — Mon, 29 Sep 2014 10:22:37 GMT

@paekakariki-nz wrote:
Ive got premium on an S4 and no problem until it just happened yesterday to me. No playlists. ..not even a logo, just the notice that Unfortunately Spotify is not working. The frustrating thing is absolutely no feedback from Spotify

Hi, I heard somewhere there was some issue on the server side over the weekend. Can you confirm if this is still happening?

Re: "Unfortunately,Spotify Has Stopped"

htc5583 — Mon, 27 Oct 2014 09:15:28 GMT

HTC m8 same problem paid for premium and not getting it. Emailed spotify no reply

Re: "Unfortunately,Spotify Has Stopped"

Daniel — Mon, 27 Oct 2014 09:41:07 GMT

@htc5583 wrote:
HTC m8 same problem paid for premium and not getting it. Emailed spotify no reply

Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

Re: "Unfortunately,Spotify Has Stopped"

htc5583 — Mon, 27 Oct 2014 09:45:02 GMT

To solve that problem uninstalled spotify. Switch off the phone take out the memory card. Switch phone back on install spotify then switch phone off again then put your memory card back in. Back in business.

Re: "Unfortunately,Spotify Has Stopped"

JLewis66 — Thu, 20 Nov 2014 22:49:58 GMT

You are absolutely brilliant. Thank you so much for your help. JLewis

Re: "Unfortunately,Spotify Has Stopped"

fancymimi422 — Fri, 21 Nov 2014 00:06:02 GMT

having the same issue for a month or so! how did you fix it? thanks in advance!!!

Re: "Unfortunately,Spotify Has Stopped"

Marion1967 — Mon, 01 Dec 2014 13:38:46 GMT

Thank you very very much!! 🙂 🙂

Re: "Unfortunately,Spotify Has Stopped"

grrl912 — Wed, 10 Dec 2014 19:17:41 GMT

Thank you!