topic Re: Spotify on 2 mobile devices & laptop in Android

Spotify on 2 mobile devices & laptop

Juneau — Mon, 09 Feb 2015 09:36:56 GMT

Hello community,

I bought a Spotify Premium account, and I'm using it currently on my laptop, and on my mobile device which I only use when I'm at work. At these devices I can login with my facebook account without any trouble. At home I have another mobile device which I have for personal use. I want to use Spotify on this device too, but when I try to login with my Facebook account, Spotify gives an error and says that I already made an account with this email adres. Why can't I use Spotify on 2 mobile devices + my laptop? I am paying for it, so I want to use Spotify wherever I am, whenever I want.

Re: Spotify on 2 mobile devices & laptop

user-removed — Mon, 09 Feb 2015 10:50:28 GMT

Hey there.

Thanks for your question.

Can you please add details, what phone is that, you can't log in?

In Windows Phone, if, you may need to use Spotify details as login, or ensure you click Log in, not Register.

Re: Spotify on 2 mobile devices & laptop

Juneau — Mon, 09 Feb 2015 11:19:18 GMT

This is a Huawei Ascend G630. And I sure do click on "log in".

Re: Spotify on 2 mobile devices & laptop

Juneau — Thu, 05 Mar 2015 08:48:50 GMT

Well, is no one able to help me out?

Re: Spotify on 2 mobile devices & laptop

MattSuda — Thu, 05 Mar 2015 08:55:47 GMT

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

Re: Spotify on 2 mobile devices & laptop

Daniel — Thu, 05 Mar 2015 10:28:44 GMT

Can you also try rather than selecting 'existing user' click on 'New User' then enter your facebook details?