topic Cannot upgrade to Premium in Android

Cannot upgrade to Premium

shideon — Tue, 10 Feb 2015 04:31:01 GMT

Hey,

My shuffle play is not going away. I click to upgrade, enter my info, but nothing. My credit card is saved but I guess I'm on the free trial. Weird if I have to wait until that's up to use the premium feature? And weird that I cannot pay money to get the service.

Re: Cannot upgrade to Premium

Josh — Tue, 10 Feb 2015 07:23:20 GMT

Hello @shideon, welcome to the community!

Does it say you are currently on premium here? Also, have you tried a different browser or clearing your browsing data and trying again? Here is the direct link to subscribe to premium.

Re: Cannot upgrade to Premium

MattSuda — Tue, 10 Feb 2015 07:24:05 GMT

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience.