topic Re: Downloads in Android

Downloads

thedavidcreed — Wed, 11 Feb 2015 13:51:05 GMT

My Galaxy S5 crashed while playing Spotify. When I rebooted my tracks were no longer available offline, and it is now downloading all 306 of them again. Should that be the case? Can I expect this to happen again?
On another note, will there be any issues with the service, and my offline lists, when abroad in Europe and Canada?

Re: Downloads

Amarro — Wed, 11 Feb 2015 14:00:16 GMT

Hello and welcome to the Spotify Community!

really strange problem. i think this is a problem which won't happen again. If so, please reinstall your spotify application 😉

And to your second question, i think you have premium cause you wouldn't download your tracks :D. Because of this you can use your spotify in any other country, but you need to purchase your premium in your primary country. When you will move there for a long period you need to change your country.

i hope this answers your questions, if not please reply so i will explain furthermore 😉

Re: Downloads

Daniel — Thu, 12 Feb 2015 23:37:04 GMT

just to add that you need to connect 'online' at least once every 30 days when abroa els the app will lock down.

https://support.spotify.com/uk/learn-more/guides/#!/article/Travel-with-Spotify