topic Shuffle play on Premium? in Android

Shuffle play on Premium?

user-removed — Fri, 13 Feb 2015 05:41:35 GMT

I can't figure why I have only the choice for shuffle play on my Android app. I am a premium subscriber. I recently uninstalled the app, in fact I did a fresh install of the phone firmware so all data was cleared. I was hoping that would solve it but it hasn't. Any help appreciated.

Re: Shuffle play on Premium?

Josh — Fri, 13 Feb 2015 06:45:38 GMT

Hello @user-removed!

Does it say your account is premium on this page? 🙂

Re: Shuffle play on Premium?

Daniel — Fri, 13 Feb 2015 06:51:56 GMT

Can you try checking your Account page as suggested.
Also, make sure you're using the right account details as it's easy to mix up Spotify Accounts and Facebook accounts

Re: Shuffle play on Premium?

user-removed — Fri, 13 Feb 2015 16:44:10 GMT

Thanks for the replies. Yes it says I'm premium on that page. I think my original account is linked to my Facebook account, as it uses the same username which I had originally. Also, the android app lets me download music for offline listening which I believe is a premium only feature? Could cyanogenmod be causing an issue? Thanks again.

Re: Shuffle play on Premium?

Daniel — Fri, 13 Feb 2015 18:15:33 GMT

I don't think so. I'll escalate this thread so that a member of the team can have a look at your account setup... it may be that there are some conflicts with your 2 accounts.

Re: Shuffle play on Premium?

user-removed — Fri, 13 Feb 2015 19:42:42 GMT

Thank you.

Re: Shuffle play on Premium?

Pete — Mon, 16 Feb 2015 15:20:05 GMT

Hey @user-removed

We'll take a look at this for you. Could you either contact us on Twitter or using our contact form? We'll go from there!

Re: Shuffle play on Premium?

user-removed — Tue, 24 Feb 2015 07:46:27 GMT

Thanks for the reply. I have contacted you by the contact form. Thanks again.

Re: Shuffle play on Premium?

jusa — Wed, 25 Feb 2015 11:45:40 GMT

@apostle - maybe you already have tried this right from the beginning, but have you tried simply clicking the first song on album/playlist, does it start playing straight on from there?

This thread https://community.spotify.com/t5/Help-Android/Premium-User-forced-to-shuffle/td-p/783555 helped me to realise that even though there is only the obnoxiously big SHUFFLE PLAY button right in the middle of an album view (especially on vertical phone layout), being the first/only call to action element, I can nevertheless play full albums in a NORMAL play mode simply by clicking the first song.

Just thought to let you know as I was struggling with the same problem, and found out the help from that other thread myself. Hopefully you'll also find a resolution one way or another!