topic Re: Updated spotify but my music desapeared in Android

Updated spotify but my music desapeared

Lexgium — Fri, 13 Feb 2015 16:16:25 GMT

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

Re: Updated spotify but my music desapeared

Daniel — Fri, 13 Feb 2015 18:14:08 GMT

I'm sorry; a clean install seems the best option. Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

Re: Updated spotify but my music desapeared

Lexgium — Fri, 13 Feb 2015 18:19:06 GMT

Well thanks for the reply, but decided to stop using spotify if this issue will happen more than once. Thanks for your time. Best regatds .

Re: Updated spotify but my music desapeared

elachjay818 — Mon, 16 Feb 2015 16:10:26 GMT

My Spotify stopped working on my phone. No music from my play list. Spotify won't even start anymore. I'm still being charged for premium, but no music.

Re: Updated spotify but my music desapeared

MattSuda — Mon, 16 Feb 2015 23:44:56 GMT

@elachjay818

Try reinstalling the Spotify app on your phone.

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.