topic Re: upgrade did not work in Android

upgrade did not work

Yeimy — Sat, 28 Feb 2015 20:19:03 GMT

Does anybody know how to make the account upgrade to work? I've been a premium user for more than a year but canceled the service for a month. Today I decided to be premium again so I set my card and everything again but it's not working on any of my devices not even my computer, It says I'm a free user and that's not true. HELP ME PLEASE.

Re: update did not work

DannyFL — Sat, 28 Feb 2015 19:50:13 GMT

Try logging out of all your devices. Are you using the correct login?
If that doesn't work, try reinstalling. Then let us know if the problem persists. 🙂

Re: upgrade did not work

MattSuda — Sat, 28 Feb 2015 20:32:42 GMT

Sorry for the trouble! Premium usually activates instantly.

I suggest you contact support so they can help you activate the premium.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.