topic Re: Help! I cant get my premium! in Android

Help! I cant get my premium!

Rob91 — Sat, 28 Feb 2015 16:06:14 GMT

(SWE)
Jag har köpt ett presentkort på pressbyrån igår och kan inte få det aktiverat. Jag tryckte in koden i mobilen och det stod att det ska skickas ett kvitto till min mail och att det är aktiverat etc. Men inget har kommit till mailen och inget är aktiverat! Har läst lite hjälp fakta, har loggat ut och in men har fortfarande inte fått premium!

(ENG)
I bought a gift certificate yesterday and I cant get it activated. I enter the code in my phone and it said it will send a reset to my mail and that it is activated etc. But nothing have been sent to my email, and nothing is activated. I have read some help facts, and I have logged out and in but I still havent got my premium!

HELP, PLEASE!?!?!?

Re: Help! I cant get my premium!

Jordi — Sat, 28 Feb 2015 16:18:29 GMT

Hi there and welcome to the community,

Have you tried using a different browser or incognito mode with cleaned cookies/cache?

If that doesn't help then get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter.

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

Re: Help! I cant get my premium!

Rob91 — Sat, 28 Feb 2015 16:24:38 GMT

Hey! I dont use twitter, facebook or any social media really. Ill check out the contact form now! Its hard to find the support. But thanks Jordi! 🙂

Re: Help! I cant get my premium!

Jordi — Sat, 28 Feb 2015 20:28:09 GMT

Your welcome.

The contact form can also be found at the about page (check the footer for a link).

Re: Help! I cant get my premium!

Rob91 — Sat, 28 Feb 2015 20:53:14 GMT

Thanks again Jordi, I sent them an email but havent got any response yet. Guess this will take time.... Wonder if I will get my money back!? The code is "invalid" now, but also "used?". But no premium....... This is really annoying! 😕

Re: Help! I cant get my premium!

Jordi — Sat, 28 Feb 2015 21:08:26 GMT

I understand your frustration. Spotify usually responds in 24 to 48 hours.