topic Re: Spotify + Vodafone problem in Android

Spotify + Vodafone problem

Lepence — Sat, 28 Feb 2015 11:30:59 GMT

Hi, i've recently renewned my subscription through Vodafone Italia with an option they creates to have Spotify Premium on your Smartphone, well, to cut it shortly, i have paid money as the offer said but my account is still the FREE ONE, i've tried to contact Vodafone, they said it's a "Spotify Problem" i sent 4 e-mails to your Assistance but i did not receive no answer at all and i'm starting to be very upset about it.

I have tried already every possible solution found online but i still have my account FREE after 10 days of payment.

Any help would be greately appreciated.

(sorry my english, i'm italian! )

Re: Spotify + Vodafone problem

JoeThomas — Sat, 28 Feb 2015 11:32:38 GMT

Hi! Welcome to the Spotify Community! Sorry you're experiencing this problem.

Do you have a case number?

~Joe

Re: Spotify + Vodafone problem

Lepence — Sat, 28 Feb 2015 11:35:32 GMT

Hi!

Last e-mail i sent 23/02/2015 gave me this case number #02480443

But i had no answer at all 😞

Re: Spotify + Vodafone problem

JoeThomas — Sat, 28 Feb 2015 11:39:23 GMT

Hi again.

I've escatated this to the support wizzards, so help is on the way!

~Joe

Re: Spotify + Vodafone problem

Lepence — Sat, 28 Feb 2015 11:40:24 GMT

I really appreciate that! hope a solution will be found 😞

Re: Spotify + Vodafone problem

iacolencio — Sat, 28 Feb 2015 12:41:00 GMT

Hi, I found I too this problem. For Vodafone it appears that my number is active the promotion "Choose Spotify", but on the page of my Spotify account this does not result.

P.S. Sorry for my english.

Re: Spotify + Vodafone problem

MattSuda — Sat, 28 Feb 2015 20:06:55 GMT

@iacolencio

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

Re: Spotify + Vodafone problem

Lepence — Sun, 01 Mar 2015 10:38:55 GMT

i contacted support already, 4 times, first time they gave me a generic answer that wasn't helpful at all and the other 3 times i was completely ignored, like they have no idea of what is this about.

I'm very upset and i ask'em to give me back at least the money i spent for this month of NO USE of Premium Spotify, they ignored me.

Don't know what else shoud i do...

Re: Spotify + Vodafone problem

iacolencio — Sun, 01 Mar 2015 12:02:14 GMT

Hi,

I have already contacted customer service several times. They tell me that the problem is the responsibility of Vodafone as it tells me it is the responsibility of Spotify.

Re: Spotify + Vodafone problem

JoeThomas — Sun, 01 Mar 2015 12:13:29 GMT

@iacolencio could I get your case number too? I'll escalate this as well.

Re: Spotify + Vodafone problem

iacolencio — Sun, 01 Mar 2015 12:20:35 GMT

Spotify Cases n°; 02473185 and 02396541

Re: Spotify + Vodafone problem

JoeThomas — Sun, 01 Mar 2015 12:24:56 GMT

@iacolencio I've escalated this as well. You should get a responce sometime Monday.

Re: Spotify + Vodafone problem

Lepence — Sun, 01 Mar 2015 12:27:15 GMT

i am still waiting for my reply after 7 days....

...really exellent customer service -_-

Re: Spotify + Vodafone problem

JoeThomas — Sun, 01 Mar 2015 12:31:03 GMT

@Lepence oh my... That doesn't seem good. I'll talk to the guys about this.

The other rock stars, Spotify team and I take your case extremely seriously, and I promice that my peers and I will try our upmost best to help you until your case is solved.

~Joe

Re: Spotify + Vodafone problem

Lepence — Tue, 03 Mar 2015 10:56:39 GMT

Do i have to call God for a Miracle about this problem or after 10 days you think something could happen?

I'm really angry.

Re: Spotify + Vodafone problem

Daniel — Tue, 03 Mar 2015 11:12:17 GMT

@Lepence wrote:

Do i have to call God for a Miracle about this problem or after 10 days you think something could happen?

I'm really angry.

I have escalate this again for you. Apologies and I would hope someone will be in contact with you very soon!

Re: Spotify + Vodafone problem

Pete — Tue, 03 Mar 2015 11:49:18 GMT

Hey @Lepence

Apologies for the delay here. I've ensured your case is with the right team - they'll be in touch with you very soon.

Re: Spotify + Vodafone problem

Lepence — Tue, 03 Mar 2015 12:00:55 GMT

I really hope so.

I expect at least a refund of the service since the activation and the payment of this was made 12 days ago and for half a month i did not even have the opportunity to listen my music.

The assistance team is a shame and it's not possible to "promise" an answer in maximum 48 hours if you are completely ignored.

Re: Spotify + Vodafone problem

iacolencio — Thu, 05 Mar 2015 16:08:11 GMT

News?

Have passed two days that phone credit I was charged by Vodafone but Spotify is back Free.

Re: Spotify + Vodafone problem

vicio13 — Fri, 13 Mar 2015 10:02:25 GMT

I have the same problem since 1 month.
I contacted Vodafone assistance and Spotify assistance several times but they don't know what happens !