topic Re: Samsung Galaxy Note 4 SD Card Issues in Android

Samsung Galaxy Note 4 SD Card Issues

user-removed — Fri, 06 Mar 2015 14:59:12 GMT

Hello Spotify Community.

So about a month ago, I bought a Samsung 128 GB Micro SD Card for my Galaxy Note 4 (Running Android version 4.4.4). After I put it in (I was using Google Play Music at the time), I would download songs on Google Play, and then when I played the songs, an error message would come up that it "couldn't play the song I requested". If I streamed the songs, they would play, but I think the downloaded songs were corrupted. So, after my annoyance with Google Play, I went over to Spotify, like I used to. Now, more problems came up.

Yesterday, I tried downloading all of the albums in the "your music" section. It seemed to finish downloading in a day (Slow downloading times). So, I went to play an album and the app just became incredbly slow. And it wouldn't play my music. Then, I tried playing another album, and it wouldn't play. And to make it worse, it started redownloading the album that said it was already downloaded. So, I restarted my phone, and ALL OF MY OFFLINE MUSIC DISAPPEARED. So, I reinstalled Spotify and I'm hoping it doesn't happen again. I have a slight suspicion that it has to do with the SD card. The card works fine. My photos and videos are transferred easily. I have reformatted the SD card, and factory reset my phone, and reinstalled Spotify many times. Please help. All of this downloading is making Spotify incredibly slow.

Re: Samsung Galaxy Note 4 SD Card Issues

Daniel — Fri, 06 Mar 2015 15:02:23 GMT

Can you try running a chkdsk on the SD card for bad sectors? It sounds like you may have a faulty card, but it's worth trying some tools to see if it can be corrected first.

Re: Samsung Galaxy Note 4 SD Card Issues

user-removed — Fri, 06 Mar 2015 15:37:49 GMT

I ran a chkdsk and it wouldn't let me scan the drive. It says "the type of the file system is NTFS. Cannot lock current drive."

And then it asks me if I want to do a check when the computer restarts. I chose yes, but when it restarted, it just checked the C drive.

Re: Samsung Galaxy Note 4 SD Card Issues

Daniel — Fri, 06 Mar 2015 20:07:07 GMT

Can you format the card as Fat32

Re: Samsung Galaxy Note 4 SD Card Issues

user-removed — Sat, 14 Mar 2015 15:51:47 GMT

It's a Samsung 128 gb micro SD. I don't think it can format as fat32, could it? I looked it up and it said that SD cards that are larger than 32 gb are formatted as exfat.

Re: Samsung Galaxy Note 4 SD Card Issues

Daniel — Sat, 14 Mar 2015 20:13:32 GMT

NTFS in Windows... formatting it in your phone should set it as exfat

Re: Samsung Galaxy Note 4 SD Card Issues

upsbud — Tue, 17 Mar 2015 03:28:40 GMT

I could be wrong, but I think the note 4 will not hold that high of a capacity card. I have one as well and I believe its still at 32 gig max.?

Re: Samsung Galaxy Note 4 SD Card Issues

kmrdeva — Tue, 17 Mar 2015 06:24:50 GMT

Note 3 user here with lollipop and a 64gb Micro SD card in exFAT format. I would lose my offline music collection after practically every reboot. Problem solved after I removed the Spotify widget from my Nova Launcher home screen. No more quick playback via widget, I have to manually launch the app by tapping on its icon. Well at least I don't lose my almost 35gb of offline playlists..

Re: Samsung Galaxy Note 4 SD Card Issues

user-removed — Tue, 17 Mar 2015 12:24:32 GMT

Well, I don't have a launcher anymore, so it can't be that. I don't use any widgets. And to the comment two posts above, the Note 4 should be able to hold any size of SD card. It says 32 gb max, but I have seen many people with larger SD cards that still work.

Re: Samsung Galaxy Note 4 SD Card Issues

Cbndldaly — Tue, 07 Feb 2017 20:14:27 GMT

I used to have similar problems with my old Samsung note 2.

I think Samsung has now automatically set which apps will be allowed to be saved on external/internal memory to avoid issues with info retrieval/playability. Spotify app does not have option to store info to external storage. If anyone knows to the cotrary, let me know.

And, Samsung Note 4 can manage 128 GB micro SD.

Re: Samsung Galaxy Note 4 SD Card Issues

Joe — Tue, 07 Feb 2017 20:32:17 GMT

@Cbndldaly wrote:
I think Samsung has now automatically set which apps will be allowed to be saved on external/internal memory to avoid issues with info retrieval/playability.

Not true. The app developer decides whether an app can be moved to an external SD card, not the phone manufacturer. Full technical details here.

Re: Samsung Galaxy Note 4 SD Card Issues

Cbndldaly — Tue, 07 Feb 2017 21:30:49 GMT

Okay. Thanks for correction. Either way, music from Spotify not able to download to external sd

Re: Samsung Galaxy Note 4 SD Card Issues

Joe — Tue, 07 Feb 2017 21:48:43 GMT

Ah, I didn't realise you had a specific problem. So you're using a Note 4.

What android and spotify versions?

Does the storage option not appear in spotify settings?

Could you post a screen capture of your android settings>storage screen?