topic Re: Activate Crossfade option in Android

Activate Crossfade option

djcandizz — Mon, 16 Mar 2015 14:49:34 GMT

Hi !

I´m just testing the premium option on my tablet. I can´t activate the crossfade since Connect option is activated. How can I change it. Crossfade option is really more interesting for me than Connect one.

Thanks in advance !

Re: Activate Crossfade option

Amarro — Mon, 16 Mar 2015 14:56:18 GMT

Hello and welcome to the Spotify Community!

do you want to disable the connect feature? if so please click on the green icon in the bottom right corner.

Please answer if you need further information.

good luck

Re: Activate Crossfade option

djcandizz — Mon, 16 Mar 2015 15:06:52 GMT

The thing is I don´t have this icon in green (so it´s desactivated) but when trying to activate options like crossfade and some others, Spotify don´t let me do it. "Not available when using connect). In fact, almost all option in tools are not able to be activated due to the same message

Thanks !

Re: Activate Crossfade option

Amarro — Mon, 16 Mar 2015 15:12:02 GMT

Well this is really strange... A clean reinstalltion should fix this problem because if this was a bug within the app, more poeple would experience this but i haven't read anything similar to this the past days. If a reinstallation doesn't fix this, please contact the spotify support/technical team by using this contact form or via Twitter @spotifycares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

Have a nice day and thank you very much for you patience! 🙂

Re: Activate Crossfade option

Daniel — Mon, 16 Mar 2015 16:12:55 GMT

This can happen if you're connected to another Connect enabled device such as a PC or Speaker. Try disconnecting from anything or put the app in Offline mode and then see if you can change the options.

Re: Activate Crossfade option

djcandizz — Tue, 17 Mar 2015 09:10:32 GMT

Reinstalled and fixed.

Now I can use crossfade.

Thanks a lot !!!

Re: Activate Crossfade option

Amarro — Wed, 18 Mar 2015 10:38:28 GMT

have fun using spotify! 🙂