topic Re: app error. in Android

app error.

gambos — Sun, 29 Mar 2015 18:05:32 GMT

The app is in free Mode and i can only play shuffle. When i try to cancel shuffle or make the app work in offline mode, the app wants me to subscribe for premium membership which i allready have. This is also stated in account settings. I have tried to log out and sign in again, and also reinstalled the app without any luck. What else can I do to solve the problem?

Re: app error.

Daniel — Sun, 29 Mar 2015 20:37:11 GMT

Can you try checking your Account page?
Also, make sure you're using the right account details as it's easy to mix up Spotify Accounts and Facebook accounts

Re: app error.

DrTop — Sun, 29 Mar 2015 21:22:13 GMT

I have the same problem. My account page says “Spotify Premium“, but I get adds, can't use offline mode, can only shuffle etc.

Re: app error.

gambos — Sun, 29 Mar 2015 23:29:35 GMT

It said premium, but now suddenly it is all OK and i can use it as usuall. It happend after the update, but it looks like it is fixed Now.

Re: app error.

MattSuda — Mon, 30 Mar 2015 05:42:02 GMT

Spotify is aware that some people are premium but the app shows free. They are working on a fix, so hopefully soon.

Re: app error.

DrTop — Mon, 30 Mar 2015 10:13:53 GMT

Yes, it's working again. O.K., all my downloads disappeared ...