topic Re: Problem with the account in Android

Problem with the account

relehcp — Thu, 23 Apr 2015 13:24:59 GMT

Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please?
Thanks Eleonora

Re: Problem with the account

relehcp — Thu, 23 Apr 2015 13:27:33 GMT

spotify always tells me to go premium account and so I can't listen my music ...

Re: Problem with the account

Daniel — Thu, 23 Apr 2015 14:24:47 GMT

You can disconnect from your Facebook by following the steps here: http://community.spotify.com/t5/Newcomers-and-Contribution/Tutorial-How-to-Disconnect-Spotify-from-Facebook/td-p/247266

Re: Problem with the account

relehcp — Thu, 23 Apr 2015 17:47:34 GMT

Thank you Daniel. What about for stay in free account? Spotify always tell me to go to premium account and it don't let me listening my music. Sorry if I do grammatical mistakes, but english isn't my mother tounge...

Re: Problem with the account

Daniel — Thu, 23 Apr 2015 19:28:53 GMT

Whilst you will come across those nag screen it shouldn't be too often. Maybe try a clean install?

Re: Problem with the account

relehcp — Thu, 23 Apr 2015 20:10:18 GMT

Sorry but I don't understand what you mean... should I try to reinstall the app on my smartphone?

Re: Problem with the account

Daniel — Thu, 23 Apr 2015 20:57:23 GMT

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

Re: Problem with the account

relehcp — Sat, 25 Apr 2015 12:33:56 GMT

Ok i'll try it, thank you Daniel!