topic Re: Premium not working in Android

Premium not working

Blondie33333 — Sun, 26 Apr 2015 07:48:33 GMT

Hi I paid for premium on April 17th and still have not managed to get it working. I have the iTunes receipt and have reported the problem with them in case it's on their side. I have also tried all of the other tips such as signing in and out, signing in via Facebook etc but no luck. Can someone please help me? Thanks

Re: Premium not working

Daniel — Mon, 27 Apr 2015 08:06:37 GMT

I'll escalate this to the support team who should be in contact with you shortly.

Daniel

Re: Premium not working

Blondie33333 — Mon, 27 Apr 2015 13:41:06 GMT

Hi, thanks for your help. Can you please give me any kind of update on when it will be working? I'd be happy to provide you with my receipt. I also hope that you can fix it so that I benefit from the full month that I paid for rather than just the remaining time?

Please do let me know if you require any additional information to get this fixed as quickly as possible. Thanks again

Re: Premium not working

Daniel — Mon, 27 Apr 2015 13:46:52 GMT

Please wait for a member of staff to contact you. I assure you this was escalated and will be picked up within the next 48hrs (probably sooner)

Re: Premium not working

meahtenoha — Wed, 29 Apr 2015 14:57:50 GMT

Hey @Blondie33333 is there another email address you could have used to register for Spotify? Have you checked those inboxes for any emails from Spotify to confirm that's where your account is?

Re: Premium not working

Blondie33333 — Wed, 29 Apr 2015 15:06:50 GMT

Hi,

I'm definitely registered under <snip - email address> (user name
lmmafeld) This is also the email address that my iTunes account is under
that I used to purchase the premium bundle.

Please advise what to do? I'd be happy to provide you with the receipt
and/a copy of my bank statement. It was activated on April 17th.

Thanks

Re: Premium not working

meahtenoha — Wed, 29 Apr 2015 15:06:26 GMT

Hey @Blondie33333 please get in touch via our contact form and include the email receipt you received. That will help us narrow down what's happened here. Thanks!

Re: Premium not working

Blondie33333 — Wed, 03 Jun 2015 12:19:30 GMT

The contact form does not allow me to upload the receipt files. Can you please give me a direct email address that I can send these receipts to directly. I have attached screen shots.

I've now been charged for 2 months and I'm sure that I'm about to be charged feor the third and still no premium! someone please help me!

Thank you

Re: Premium not working

Daniel — Wed, 03 Jun 2015 12:39:01 GMT

@Blondie33333 wrote:

The contact form does not allow me to upload the receipt files. Can you please give me a direct email address that I can send these receipts to directly. I have attached screen shots.

I've now been charged for 2 months and I'm sure that I'm about to be charged feor the third and still no premium! someone please help me!

Thank you

If you raise a ticket with the contact form you will receive an email with your support ticket no. You can either wait for support to contact you (within 24/48 hrs) or can respond to this directly as it will be picked up by the support team.