topic Re: Spotify freezes in Android

Spotify freezes

Temps — Tue, 12 May 2015 13:03:49 GMT

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's because of the RAM memory. Am I the only one with this problem, since the last update? I have been using the app for a year and this problem popped up 4 days ago. Someone?

PD: What I hate the most, I upgraded to Premium on 05/06

Re: Spotify freezes

MichaelJerzak — Tue, 12 May 2015 13:19:18 GMT

Welcome to the Community! have you tried clearing the Cache?

Re: Spotify freezes

Temps — Tue, 12 May 2015 14:05:54 GMT

Hi Michael, thanks

I actually have Android 4.1.1, so, as I read on the internet, it doesn't have the clearing cache option till 4.2.

I read another post on this problem, 4 people with the same problem that I have

https://community.spotify.com/t5/Help-Android/Smartphone-crashes-when-i-start-Spotify/td-p/1130014

I hope it solves there, thanks for your help anyway

Re: Spotify freezes

MichaelJerzak — Tue, 12 May 2015 20:29:26 GMT

Oh my apologies, I myself am new to androids I just got one a couple of months ago