topic Re: Smartphone crashes when i start Spotify in Android

Smartphone crashes when i start Spotify

wani — Sat, 09 May 2015 14:55:00 GMT

Hello everyone,

since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my touch screen as well as the buttons aren't working anymore.

I have a Alcatel OneTouch 6030D with Android Firmware Version 4.1.1 (Jelly Bean).

Tried to uninstall and install the app new but this didn't change anything.

Would appreciate any help.

Dani

Re: Smartphone crashes when i start Spotify

Orbitel — Mon, 11 May 2015 05:06:32 GMT

I have the same problem, mine is an Alcatel OneTouch 5020A , with Android Firmware Version 4.1.1 (Jelly Bean).
i start the app and the i stops working and the phone resets. help please!

Re: Smartphone crashes when i start Spotify

Foranus — Mon, 11 May 2015 07:01:50 GMT

Hi,
I got the same problem! Mine is a Alcatel One Touch Idol, with Android Firmware Version 4.1.1 (jelly bean) maybe its an Alcatel problem only?

Re: Smartphone crashes when i start Spotify

wani — Mon, 11 May 2015 07:09:21 GMT

Does someone know where i could safely donwload an older version of spotify? Maybe somewhere on the official webpage of spotify?

Re: Smartphone crashes when i start Spotify

caranegus — Mon, 11 May 2015 11:43:41 GMT

I have the same problem too...have uninstalled and reinstalled so many times, cleared caches, checked for software updates etc

Mine is an Alcatel as well, sold here in New Zealand as a Vodafone Smart Mini (Vodafone is the mobile service provider, with the same Firmware version as the others.

Re: Smartphone crashes when i start Spotify

caranegus — Mon, 11 May 2015 11:46:39 GMT

I should add that Spotify works perfectly well on my Android Tablet - Android 4.4.2 Kit Kat is the system

Re: Smartphone crashes when i start Spotify

Temps — Tue, 12 May 2015 13:14:39 GMT

I felt so lonely and uncomprehended! I have the same everything (problem and Alcatel OneTouch Idol) but I saw a post from someone who has an LG, so this isn't only Alcatel, maybe its a JellyBean problem, but it started since the last update on 05/08. I'm going crazy not listening to music on the street, please Spotify, release another update

Re: Smartphone crashes when i start Spotify

Liansp — Tue, 12 May 2015 21:09:58 GMT

Same problem here, I have an Alcatel One Touch 6030D with Jelly Bean. I hope that there will be a solution for this problem soon. I am going crazy without my music on my phone.... so sad!

Re: Smartphone crashes when i start Spotify

caranegus — Wed, 13 May 2015 09:57:10 GMT

Hey everyone, I have logged a fault with Spotify and am waiting to see what they can come up with. If I get a workable solution I will post back here again to let you all know

Re: Smartphone crashes when i start Spotify

brigitted — Wed, 13 May 2015 16:52:56 GMT

I also have an Alcatel smartphone and have been experiencing the same issue since updating the app a few days ago. The app launches but then all I get is a dark screen until the phone restarts by itself. I tried uninstalling and reinstalling, even resetting my phone to factory settings. I hope it's just a temporary glitch.

Re: Smartphone crashes when i start Spotify

AndreaJaimes — Thu, 14 May 2015 04:52:51 GMT

Oh my god!!!! I tought I was the only one with this problem! It happened the same thing to my cellphone and I have the exactly model 😞

Re: Smartphone crashes when i start Spotify

nemolex-ar — Thu, 14 May 2015 16:14:31 GMT

Temporary Solution Downgrade!

My alcatel one idol 6030a, with Android 4.1.1 (Jelly Bean), crash wen update to -spofity of 13 de may of 2015- from google pay.-

I found -temporary- solution downgrading to spotify apk v 2.5.0.942 .... -old version- form "same" site founded with google

-isn't secure

-I don't know if is too legal

but it works

spotify contact someone?

sorry for my English, but it works¿?

Re: Smartphone crashes when i start Spotify

wani — Thu, 14 May 2015 16:22:11 GMT

I installed meanwhile an older Version (2.6.0.813) from http://spotify.de.uptodown.com/android.

I am not sure how safe this is but the site seems trustworthy to me and i have no problems so far (using the app a couple of days).

Re: Smartphone crashes when i start Spotify

nemolex-ar — Thu, 14 May 2015 16:58:34 GMT

I must say that install apk from the same web site. Will update to v 2.6.0.813 and expect a solution of the bug by spotify.-
I wrote the official support informed of the situation

Re: Smartphone crashes when i start Spotify

mdrela — Mon, 06 Jul 2015 14:01:12 GMT

Any news?

Did someone find another solution besides downloading an earlier version? 😞

Re: Smartphone crashes when i start Spotify

Temps — Mon, 06 Jul 2015 15:58:30 GMT

Sadly, nothing yet. At least for me

Re: Smartphone crashes when i start Spotify

mdrela — Mon, 06 Jul 2015 16:14:51 GMT

Well, I did the thing with the old version and it runs smoothly until now.. who knows!

Re: Smartphone crashes when i start Spotify

linusrinoza — Mon, 06 Jul 2015 16:58:13 GMT

dang! good thing I found others with the same problem. I have 6030X and it just happend to me. I hope there's a solution asap. It's kinda boring at the gym without Spotify.

Re: Smartphone crashes when i start Spotify

linusrinoza — Mon, 06 Jul 2015 17:03:17 GMT

it immediately asks to update spotify though. can't do anything than that.

Re: Smartphone crashes when i start Spotify

Temps — Mon, 06 Jul 2015 19:41:02 GMT

You have to erase the app completely from the phone, deactivate the google play automatic update thing, then install the apk with the 2.6 version. It should work that way