topic Re: Android not fully synced with Windows in Android

Android not fully synced with Windows

jessy4paws — Mon, 18 May 2015 16:45:26 GMT

Hi, my Android shows I have 772 songs but on Windows its shows I have 769.

I have tried uninstalling and reinstalling on both phone and PC but I get the same problem. What is wrong and how do I fix it?

Thanks very much

Re: Android not fully synced with Windows

Daniel — Mon, 18 May 2015 18:39:41 GMT

Is this a local playlist? Can you identify the missing tracks?

Re: Android not fully synced with Windows

jessy4paws — Mon, 18 May 2015 19:15:25 GMT

Hi,

Only 10 tracks are local and I have checked that they all match between the Android and Windows.

Other than going through each song indivdually on both the Android and Windows at the same time (which would take an age) I can't think how to easily identify missing tracks? Is there another way?

Thanks very much

Re: Android not fully synced with Windows

Daniel — Mon, 18 May 2015 22:12:16 GMT

So is this a playlist you have created? Can you provide a little more detail? Possibly screenshots for clarification?

Re: Android not fully synced with Windows

jessy4paws — Tue, 19 May 2015 08:38:25 GMT

Hi,

It is my main playlist. I have enclosed a screenshot which shows the 769 songs on Windows and another which shows the 772 songs on the Android.

Thanks

Re: Android not fully synced with Windows

Daniel — Tue, 19 May 2015 08:53:44 GMT

very odd. I'll see if someone can have a look into it for you.

Re: Android not fully synced with Windows

Pete — Tue, 19 May 2015 09:33:58 GMT

Hey @jessy4paws

Could you try copying all 772 tracks to a new temporary playlist and see if the same issue occurs when viewing the newer playlist on your mobile?

Let me know how you get on with this.

Re: Android not fully synced with Windows

jessy4paws — Tue, 19 May 2015 09:56:25 GMT

Hi,

I can try that, but the 772 shows on my Android, Windows on my PC has only the 769, so I think you are meaning that I should copy the 769 to a new playlist and then see how many the Android shows on that new playlist?

I guess it would be sensible to uninstall Spotify on my Android and then reinstall it after I have created the new list on Windows?

Then is there a quick way to copy all 769 tracks to a new playlist?

Thanks

Re: Android not fully synced with Windows

Daniel — Tue, 19 May 2015 15:11:42 GMT

Yeah, not easy to copy a playlist on Android.

Just a quick thought... Can you log out of Spotify on both devices and then back in again.

Re: Android not fully synced with Windows

jessy4paws — Tue, 19 May 2015 16:12:41 GMT

Hi,

I have transferred all the 769 tracks on Windows to a new playlist and this now matches the number of songs on my Android, in that new playlist.

I had previously logged out of both devices and uninstalled and then reinstalled but that had made no difference (see earlier posts).

So I guess I can now remove the original playlist and just use the new one, and hope the problem does not reappear?

Thanks