topic Re: Lost all info in Android

Lost all info

andres2588 — Fri, 22 May 2015 22:16:48 GMT

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and restarting my phone.

Re: Lost all info

PhantomDiesel — Fri, 22 May 2015 22:54:46 GMT

Hello there
I am sorry that you are having issues with Spotify for Android
Have you tried contacting Spotify support:
https://www.spotify.com/us/about-us/contact/contact-spotify-support/

Hope you are having a great day
GOD Bless
Spartan117

Re: Lost all info

andres2588 — Fri, 22 May 2015 23:51:51 GMT

I already did and they directed me to here.

Re: Lost all info

atom1989 — Sat, 23 May 2015 15:10:57 GMT

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.