topic Re: Sorry, something went wrong - Android in Android

Sorry, something went wrong - Android

mcarthurdylan — Thu, 27 Feb 2014 14:08:00 GMT

Hello,

I have a Droid Razr. Spotify has worked great on it for two years. Last night, Spotify updated itself...and now I can't select Artists. I can SEARCH for Artists and get results...but when I touch an Artist, I get "Sorry, something went wrong. Try Again". I am able to successfully select albums and tracks.

I have un/reinstalled the app & rebooted my phone, but get the same error.

Any ideas?

Thanks!
Dylan

Re: Sorry, something went wrong - Android

Gureene — Thu, 27 Feb 2014 14:15:26 GMT

Same thing occured today. Artists' profiles and personal profile does not work. You can see it on attached screenshot from my phone. I have this thing only on my android phone. Solve this issue please!!!

Re: Sorry, something went wrong - Android

thebobinator — Thu, 27 Feb 2014 14:16:54 GMT

Additionally, the latest update has DESTROYED battery life. I can usually get several hours of screen off, music playing. However, the new update prevents the phone from idling/sleeping, and as a result it killed my battery in an hour and a half. It used more battery than my screen.

Please, for the love of god spotfiy, revert the changes

Re: Sorry, something went wrong - Android

mcarthurdylan — Thu, 27 Feb 2014 14:17:32 GMT

Gureene, Are you able to select artists (and see their albums, tracks, etc.)? Is it only their profiles that don't show up?

Or, whenever you touch an artist, do you get "Sorry, something went wrong." (which is what's happening to me)?

Thanks!

Re: Sorry, something went wrong - Android

mqdias — Thu, 27 Feb 2014 14:19:21 GMT

Same thing happens to me. It only happened after the last update!

Re: Sorry, something went wrong - Android

mqdias — Thu, 27 Feb 2014 14:20:31 GMT

In my case (and i think in the others too...) it appears after i select the band/artist.

Re: Sorry, something went wrong - Android

Peter__ — Thu, 27 Feb 2014 14:21:58 GMT

Going to get this escalated for you guys. Can you please let us know your:
- Spotify version number
- Your android version
- Make and model of your device?
- If this happens on both WiFi and mobile connections?

Also as a precaution, if it is eating your battery life, I would suggest double checking your Spotify apps data usage to make sure its not doing anything crazy in the background.

Thanks!

Re: Sorry, something went wrong - Android

thebobinator — Thu, 27 Feb 2014 14:26:10 GMT

Data usage is within the KB range (i have the playlists downloaded to the phone). the problem is absolulty related to the phone's processor state: i was driving and not touching the phone, but when I checked battery stats, it showed a solid bar under "awake" for the entire time that spotify was open (despite the screen being off for almost all of it), and before i opened spotify, normal useage and patterns.

Re: Sorry, something went wrong - Android

mcarthurdylan — Thu, 27 Feb 2014 14:26:25 GMT

Thanks Peter. My info:

Spotify version number - 0.7.6.357
Your android version - 4.1.2
Make and model of your device? - Motorola Droid Razr
If this happens on both WiFi and mobile connections? - happens on both

Re: Sorry, something went wrong - Android

mqdias — Thu, 27 Feb 2014 14:28:14 GMT

- Spotify version number: 0.7.6.357
- Your android version: 4.0.4
- Make and model of your device? Samsung Galaxy S Duos S7562
- If this happens on both WiFi and mobile connections? Both

Re: Sorry, something went wrong - Android

Gureene — Thu, 27 Feb 2014 14:32:16 GMT

Spotify version number - 0.7.6.357
Your android version - 4.1.2, 4.4.3
Make and model of your device? - Nexus 4, LG 4XHD
If this happens on both WiFi and mobile connections? - happens on both

Re: Sorry, something went wrong - Android

user-removed — Thu, 27 Feb 2014 14:35:17 GMT

Spotify version number - 0.7.6.357
Your android version - 4.3
Make and model of your device? - Samsung Galaxy S3
If this happens on both WiFi and mobile connections? - Both

Re: Sorry, something went wrong - Android

jshake8 — Thu, 27 Feb 2014 14:40:35 GMT

I'm having the same problem.

0.7.6.357
4.1.2
Motorola RAZR

Re: Sorry, something went wrong - Android

Pulp5a2 — Thu, 27 Feb 2014 14:50:32 GMT

Same thing here. Started happening after dismissing a Samsung 'system update' this morning. That update messed up like fifty things on my s4, so I'm confident they are related.

Re: Sorry, something went wrong - Android

incepted — Thu, 27 Feb 2014 15:09:20 GMT

Spotify version number - 0.7.6.357
Your android version - 4.4.2
Make and model of your device? - Samsung Galaxy SII
If this happens on both WiFi and mobile connections? - happens on both

Re: Sorry, something went wrong - Android

mcarthurdylan — Thu, 27 Feb 2014 15:12:52 GMT

Problem is unexpectedly resolved. I can now search on Artist, select an Artist, and play their music. Did I just get lucky...or is it working for other people too?

Re: Sorry, something went wrong - Android

mqdias — Thu, 27 Feb 2014 15:15:28 GMT

YES! With me too! It works now!

Does anyone of Spotify did anything ??

Re: Sorry, something went wrong - Android

Sam — Thu, 27 Feb 2014 16:17:49 GMT

Hey guys,

Thanks for letting us know about this. I had this too on my HTC, but resolved itself after a simple restart of the device.

Could you guys give this a go?

Re: Sorry, something went wrong - Android

user-removed — Thu, 27 Feb 2014 16:24:42 GMT

It just resolved itself - I didn't have to take any action. Artist was missing for an hour or so, then reappeared.

Re: Sorry, something went wrong - Android

wombatdetective — Fri, 29 May 2015 16:13:03 GMT

I am having this same problem on my laptop. I have tried restarting, reinstalling, etc.