topic Re: storage space in Android

storage space

user-removed — Mon, 01 Jun 2015 08:37:53 GMT

All of my offline playlists and albums are on my external sd card. The app was giving me some problems so I uninstalled it and deleted all the saved files. When I reinstalled it and started to download all my music again my phone said it was running out of space and couldn't download anything else half way through (even though I had more music before uninstalling it). I double checked and the music IS being saved in the external sd card, I have no idea what's going on and I'd like to have this fixed ASAP.

I'm on version Spotify 2.8.0.1081, Android 4.2.2, the model of my phone is GT-S7582

Re: storage space

Daniel — Mon, 01 Jun 2015 08:51:26 GMT

Did you follow my below guide when doing the uninstall? It may be that your original cache is still on your SD card. I give details on how to check and delete this. I recommend you try another clean install using the guide below (don't forget the reboot).

[COMPLETE GUIDE] How to fix most Android issues

Re: storage space

user-removed — Mon, 01 Jun 2015 09:17:08 GMT

I did but just in case I'm doing it again. I got a "No SD card found" error message before it all went to hell even though my other apps detected the sd card just fine.

Re: storage space

Daniel — Mon, 01 Jun 2015 09:24:35 GMT

Ah, that may be the issue so now it's saving to the internal memory.

Can you run chkdsk on your SD card using a PC? It could be there is a corrupt sector.

Re: storage space

user-removed — Mon, 01 Jun 2015 10:23:21 GMT

I inserted the sd to the computer and W7 instantly prompted a message saying I had to format the sd card, so I figured that was the problem. I formatted it, inserted it on the phone and the phone prompted a message to format the sd card again (so that Android could use it, I guess) so I did that. rebooted the phone, uninstalled the app, made sure all files were deleted, rebooted it again, installed the app and I just started downloading my offline music again. so far so good. it's a lot of music so I'll leave it downloading while I sleep and I'll confirm if it worked in a couple hours. I wish all of this was in a FAQ, it would have been a lot faster that way :T though probably this is in a FAQ already and I just couldn't find it LOL.

Re: storage space

Daniel — Mon, 01 Jun 2015 10:42:15 GMT

I suspected it might be an SD card issue. I think it should all be working correctly now.

FYI scenario's are unique and especially when it comes to third party hardware such as your SD card becoming corrupt it's not for Spotify to tell you how to resolve this. That should be for the HW manufacturer to fix through their FAQ.