topic Re: Can't open Spotify. Crash report in Android

Can't open Spotify. Crash report

hydrobrandone — Tue, 09 Jun 2015 15:10:53 GMT

Description

Please describe the problem

When opening spotify, it crashes right away.

What are the steps you took to get to the error/issue?

1. Uninstalled

2. Deleted files from sd card file folder

3. Restarted phone/powered off for minutes.

4. Reinstalled

Example:

Open Spotify on Android

Select a random playlist that hasn't been synced

What I expected to happen

This is what I expected to happen

Expect it to work!

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Galaxy s4

Device’s Operating System

5.0.1' Lollipop

What type of account do you have?

Premium

Space left on your device

15 GB

Space left on your SD card (if applicable)

16GB

Is your device rooted?

No

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

When using WiFi, 4G

My mobile Spotify version
Newest available on google play

My mobile provider and country

Verizon.usa

Do you have a Spotify (non-Facebook) login?

I.e. can you log in on the site without using your Facebook details

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

(Wont allow me to "paste")

It says: "unfortunately spotify has stopped"

Re: Can't open Spotify. Crash report

Daniel — Tue, 09 Jun 2015 15:16:14 GMT

Can you remove your SD card and then try opening the app? It may be that you have a corrupt sector on the SD card and need to format it and run chkdsk

Re: Can't open Spotify. Crash report

hydrobrandone — Tue, 09 Jun 2015 15:23:34 GMT

Read. And took it out. So far I am able to login.
The sd card is kind of old. That's a possibility. I just never take it out so I didn't think that was the issue.
Thank you, thus far

Re: Can't open Spotify. Crash report

Daniel — Tue, 09 Jun 2015 15:30:57 GMT

No problem. Try popping it in a PC, copy all the folders to your desktop then format the SD Card and run Check Disk on it (tick the box to fix errors). Afterwards put the SD back in your phone and format it again in the device (so it gets the right file system & folder structure. Now put your backued up data back onto the SD card (make sure to delete the '\Android\data\com.spotify.mobile' before restoring the data.

Hopefully it should be refreshed. If it still has issues or chkdsk throws up a lot of errors it may be time to get a new one.

Re: Can't open Spotify. Crash report

hydrobrandone — Tue, 09 Jun 2015 15:34:59 GMT

Awesome. Thank you for the help. Ill try it as soon as I can get home/to a computer. Ill most likely just buy another sd card.

Thanks!!

Re: Can't open Spotify. Crash report

Daniel — Tue, 09 Jun 2015 15:48:06 GMT

Any time, that's what we're here for!

If you do go for a new SD card I'd recommend a class 10 for best read/write speed. I currently use a 64GB Class 10 card from SanDisk and haven't had any issues.

http://www.amazon.co.uk/SanDisk-SDSDQUAN-064G-G4A-Android-microSDXC-Adapter/dp/B00M55C1I2/ref=dp_ob_title_ce