topic Re: cancelling subscription in Android

cancelling subscription

dmoliver78 — Sun, 14 Jun 2015 16:00:42 GMT

Hi I am trying to cancel my free subscription to premium, when I go to my subscription page there is no view options it just gives me the option to extend my free subscription, could you please help me to sort this out ASAP thanks

Re: cancelling subscription

LordRollin — Sun, 14 Jun 2015 16:59:33 GMT

Hi dmoliver78, when you are referring to the free subscription, I am assuming you are talking to the 7-day trial, correct? If this is the case, then you need not worry about it updating, unless you have entered your payment details into Spotify. No payment details means no auto-renewal, and there's nothing to cancel.

Re: cancelling subscription

dmoliver78 — Sun, 14 Jun 2015 17:15:27 GMT

Hi, sorry no its not the 7 day trial, it was an advert on Facebook free trial for 2 months, I unsubscribdd at the time and got an email to say that it had been unsubscribed but I'm still getting it for free, I want to stop it now as I've just got a new phone with a free 6 month of premium and it won't let me apply it until this current one is cancelled!

Sent from my Samsung device

Re: cancelling subscription

MattSuda — Sun, 14 Jun 2015 17:19:23 GMT

I suggest you contact support so they can help you get this sorted

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.