topic Album saving issues in Android

Album saving issues

michaelhartsell — Sat, 27 Jun 2015 04:50:14 GMT

I have had Spotify premium for a cple weeks now. I like the app . Bit for The past 3 days when I save my albums it says saved and its there till I close app then when I get back on the saved albums are gone. Can someone help me . Is there a way to contact support. If I can't fix this I will be going to another app. Because I have saves the same albums 5 times now and they keep deleting . I follow the band and its still there and the band name is still in my list but no songs are there. Like I said All my other albums I saved before the past 3 days are still there no issue. Just have to keeps saving the new ones I find over and over to just to get back on for them to be gone again

Re: Album saving issues

Mhandrade — Sat, 27 Jun 2015 05:30:27 GMT

Hi!

Did you tried to clean the app cache?
Works good here.Go to settings>Applications>Spotify and select clear cache.If this don't work, try to clean data. You'll be prompted to log in again, then try to save...

Re: Album saving issues

michaelhartsell — Sat, 27 Jun 2015 08:39:58 GMT

Tried both and still didn't save them

Re: Album saving issues

michaelhartsell — Sun, 28 Jun 2015 09:46:13 GMT

I have cleaned out cache,cleaned out data twice and signed back in twice
and deleted alot of music and its still deleting music I save.