topic Re: Local Files counting against offline limit in Android

Local Files counting against offline limit

gstupak — Sun, 12 Jul 2015 21:11:27 GMT

The songs in playlists from my Local Files is counting against my download/syncing/offline limit. It's not suppose to.

First I download all Spotify songs for offline use, there is no problem, there are less than 1000.

Then I start downloading songs in playlists that came from Local Files. It starts downloading but after about 2000 songs, it gives me the message "SYNCING ERROR" "You have reached the max number of songs that can be made available offline....."

Several times I've tried the normal solution of deleting all app files, deleting app, reinstalling app.

Any new info from Spotify?

Re: Local Files counting against offline limit

DannyFL — Mon, 13 Jul 2015 22:43:53 GMT

are your local files available on spotify? If so, the default for spotify is to take the music from spotify, not the local device.

Re: Local Files counting against offline limit

gstupak — Mon, 13 Jul 2015 23:16:33 GMT

So far as I can tell, about 70% of my Local Files are also available through Spotify.

This is the first time I've heard anyone saying that Local Files available through Spotify do count against the max cut off.

Every post I've read says that you can download as many Local Files as you have, as long as you have enough memory space to store them.

Re: Local Files counting against offline limit

DannyFL — Tue, 14 Jul 2015 11:49:17 GMT

You downloaded them through spotify? That would definitely count against your limit, regardless of whether you have the local file or not...

Re: Local Files counting against offline limit

gstupak — Tue, 14 Jul 2015 15:08:41 GMT

They are Local Files from my desktop computer that the desktop Spotify imported into it's Local Files folder. Then you transfer the desktop Spotify Local Files to a desktop Spotify playlist. Then the phone's Spotify app will see that playlist and if you want to be able to listen to those songs offline, you need to enable Offlline for that playlist. Then Spotify starts "Downloading" those songs which came from my personally owned Local Files.

Songs that were copied/downloaded from the Local Files are not supposed to count against the limit. Also all songs are supposed to be playable, even songs that Spotify does not have authorization to play, but Spotify can play them because they are my songs, not Spootify's.

Neither of these Spotify features work with me (and hundereds of other consumers that are paying for the service).

1) Spotify is imposing limits on downloaded Local Files.

2) Spotify is not playing all songs that have been downloaded from our personally owned Local Files. Songs are listed but greyed out (not playable), and songs have been swapped with another version that Spotify is authorzed to play.

Re: Local Files counting against offline limit

DannyFL — Tue, 14 Jul 2015 19:23:38 GMT

can you please post a screenshot of your issue?