topic Re: installation error android in Android

installation error android

curlygirl1996 — Mon, 03 Aug 2015 02:59:19 GMT

First my music wasn't working. Every time I tried to play a song a blue box appeared advertising the premium feature So I uninstalled the app. When I tried to reinstall it said installation error (-504). When I tried to download the installer a message popped up saying that the file couldn't be opened. Please help!

Re: installation error android

Skellingtor — Mon, 03 Aug 2015 13:36:58 GMT

Hello!

Have you tried installing again after that error? The Play Store has this issue sometimes, it's not just with Spotify.

Re: installation error android

curlygirl1996 — Mon, 03 Aug 2015 18:42:57 GMT

Yes I tried installing other music apps (iheartradio and soundcloud) and they installed just fine. I think the problem is that my phone won't allow the installer to open.

Sent from my LG G2, an AT&T 4G LTE smartphone

Re: installation error android

Skellingtor — Mon, 03 Aug 2015 18:50:42 GMT

I have one solution in mind, but you'll need to look for it in other places. Search for a Spotify apk, the package through where you install Android apps, download it to your phone and install it. Then go to the store, and try updating to the latest version.

Re: installation error android

curlygirl1996 — Mon, 03 Aug 2015 20:41:57 GMT

I was able to download the spotify apk to my Astro file manager under my sd card but it would not install the spotify apk.

Sent from my LG G2, an AT&T 4G LTE smartphone

Re: installation error android

Skellingtor — Mon, 03 Aug 2015 21:21:51 GMT

Silly me, forgot something else. Check if unknown sources are enabled on your security settings, then install.

Re: installation error android

curlygirl1996 — Mon, 03 Aug 2015 23:00:57 GMT

I changed the setting to allow unknown sources but it still will not install for some reason.

Sent from my LG G2, an AT&T 4G LTE smartphone

Re: installation error android

Skellingtor — Mon, 03 Aug 2015 23:08:34 GMT

That's about as far as my Android knowledge goes, I'm afraid. I've escalated your post to the mods so they can help you with your problem.

Re: installation error android

curlygirl1996 — Tue, 04 Aug 2015 01:03:57 GMT

Alright well thank you so much for helping me I really appreciate it.

Re: installation error android

Teresa — Thu, 06 Aug 2015 10:04:10 GMT

Hey, @curlygirl1996!

Don't worry, we'll do our best to fix this! Can you try again using this APK? Remember to enable unknown sources.

Let us know how it goes!

Teresa.

Re: installation error android

Teresa — Thu, 06 Aug 2015 10:04:12 GMT

Hey, @curlygirl1996!

Don't worry, we'll do our best to fix this! Can you try again using this APK? Remember to enable unknown sources.

Let us know how it goes!

Teresa.