topic App says no internet connection but not so? in Android

App says no internet connection but not so?

Paul_halbert — Sat, 22 Aug 2015 15:15:46 GMT

This happens very frequently, not sure why. Any ideas? Thanks paul

Jordi — Sat, 22 Aug 2015 15:20:13 GMT

Hi there and welcome to the community,

What device are you using? Does this happen when you are on WiFi or on a mobile connection?

Paul_halbert — Sat, 22 Aug 2015 15:24:45 GMT

Hi I'm using an android phone on wifi. Thanks

Jordi — Sat, 22 Aug 2015 15:30:12 GMT

Let's see what we can do to resolve your issue.

Could you try doing a full reinstallation of the app, including removing your local cache/data files?

Paul_halbert — Mon, 31 Aug 2015 12:36:42 GMT

I tried reinstall but problem persists.??? Thanks