topic Re: Payment in Android

Payment

Matheusklahn — Tue, 15 Sep 2015 00:45:02 GMT

I got spotify premium, it said it would be R$1.99 first 3 months, but i paid R$11.00, why?

Re: Payment

Joaker74 — Tue, 15 Sep 2015 01:09:32 GMT

Either you missed the promotion deadling or misread it and it said 10.99. That's all I can think of. Try and find the promotion and see if the system messed up, spotify will refund you if your case is valid.

Re: Payment

Ambivalence — Tue, 15 Sep 2015 01:21:10 GMT

Hello, can you please screenshot the offer you received on your email?

Thanks.

Re: Payment

Matheusklahn — Tue, 15 Sep 2015 01:54:09 GMT

Re: Payment

Ambivalence — Tue, 15 Sep 2015 02:03:31 GMT

In that case, please contact Spotify Support here - https://support.spotify.com/contact-spotify-support/

If Spotify hasn't resolved your issue and you receive an automated email, feel free to reply to the no-reply email.

Re: Payment

Daniel — Tue, 15 Sep 2015 04:18:11 GMT

Rather than contact support let me escalate this thread to them so they can respond directly without you having to submit an extra form. Someone should be in contact via this thread in the next 48hrs

Re: Payment

Rorey — Tue, 15 Sep 2015 11:40:27 GMT

Hey @Matheusklahn. Stafff here. Once you've filled out the contact form, can you post your case number here so we can get this looked into?

Re: Payment

Matheusklahn — Tue, 15 Sep 2015 14:45:05 GMT

Hi, i dont know my case number, because i didnt opened a case, i am a user from brazilian spotify, do you know how do i open a case? and thank you guys :3

Re: Payment

Rorey — Tue, 15 Sep 2015 15:23:23 GMT

You can open one at the following link.

http://www.spotify.com/about-us/contact/contact-spotify-support/?contact

Re: Payment

Matheusklahn — Tue, 15 Sep 2015 15:30:07 GMT

Case # 03643677, my case number

Re: Payment

Pete — Wed, 16 Sep 2015 15:17:29 GMT

Thanks @Matheusklahn

I can confirm your case is with the right team. They'll reach out to you shortly with an update.