topic Re: Spotify Android App Always Offline in Android

Spotify Android App Always Offline

NicholasRoge — Wed, 21 Mar 2012 22:41:14 GMT

Spotify only ever reports me as Offline using the Android app. I know I have an active internet connection on the device (The Transformer TF101 if you're interested), so that's not the problem. I can (sort of) solve the issue by reinstalling Spotify. But that solution only works for about 5 minutes, and then the Spotify app reports me as offline again.

This is the primary reason that I upgraded to Spotify Premium, so unless the app is fixed in the very near future, or I receive some sort of compensation, I'm going to have to drop Spotify Premium from my account.

P.S.: I have Spotify Desktop connected to teh same wi-fi that the Android device is connected to, and I have no problems with it.

Re: Spotify Android App Always Offline

JJP — Wed, 21 Mar 2012 23:11:10 GMT

Well, I guess you can try to uninstall it, delete the Spotify data folder in Android/Data/, and then reinstall it and see if it helps.

Re: Spotify Android App Always Offline

NicholasRoge — Thu, 22 Mar 2012 20:40:09 GMT

Yeah, I've tried that already. Was suggested to me a little while ago. No luck.

Re: Spotify Android App Always Offline

Zimmerdom — Fri, 23 Mar 2012 17:16:15 GMT

I had the same issue, try logging out of your profile. Then re-open the app and sign back in. It seemed to work for me.

Re: Spotify Android App Always Offline

David — Fri, 23 Mar 2012 17:17:34 GMT

Hello,

Another thing you might want to try is changing / resetting your password. Bizarrely, this seems to work sometimes.

Re: Spotify Android App Always Offline

NicholasRoge — Fri, 23 Mar 2012 23:25:49 GMT

Okay, I'll give that a shot.

Edit:

Steps taken:

Changed Password on Facebook

Logged out of Spotify Mobil

Cleared Spotify cache

Uninstalled and then reinstalled Spotify

Result:

For the moment, Spotify is working. I'll play it by ear form here. Thanks!

Edit2:

Well, that didn't work for long. Stopped working again.

Re: Spotify Android App Always Offline

Foxpants — Tue, 27 Mar 2012 15:48:52 GMT

I have this exact issue on this same device (Asus TF101) and the same exact motives for upgrading to spotify premium.

the issue is very hit and miss, seems like 90% of the time I am reported as offline and then sometimes (seemingly randomly) it just wants to work again...

I am really wanting a fix for this, and while I'm here *ranting* I'd like to be able to see my play queue on the android app too.

Mike

Re: Spotify Android App Always Offline

Paladar — Thu, 29 Mar 2012 05:35:48 GMT

I have the LG Thrill from ATT and like everyone else it doesn't work. I can't even see on the mobile app where my device is

Re: Spotify Android App Always Offline

Paladar — Thu, 29 Mar 2012 05:38:05 GMT

I can't even listen to any songs in offline mode. I get a pop up that says Must be premium user, sync from computer. i thought in offline mode you could listen to your songs in your playlists

Re: Spotify Android App Always Offline

dr_horror — Thu, 29 Mar 2012 09:36:14 GMT

Why is this case listed as solved?

Re: Spotify Android App Always Offline

Foxpants — Thu, 29 Mar 2012 11:45:33 GMT

Very much unsolved. Waiting somewhat patiently.

Re: Spotify Android App Always Offline

user-removed — Fri, 30 Mar 2012 21:50:45 GMT

The same issue here, always offline, several days already - Android 2.3.5 on HTC Desire HD, spotify premium.

Same problem for both WiFi and 3G, rebooting/reinstalling does not help

working perfect on my desktop

Re: Spotify Android App Always Offline

Lars — Sat, 31 Mar 2012 17:03:44 GMT

Same issue here - Spotify works perfectly well on the desktop and an iPhone, but using the Asus Transformer Prime TF201 it continously reports me to be offline. Synching seems to work, but I am still unable to play any of the songs in offline mode...

I hope this issue will be fixed soon! (Maybe someone can remove the "solved" tag to this thread).

Cheers!

Re: Spotify Android App Always Offline

NicholasRoge — Sat, 31 Mar 2012 17:11:37 GMT

Done. I didn't mark the reply as the solution myself, so I wasn't even aware it had been marked.

Re: Spotify Android App Always Offline

Lars — Sat, 31 Mar 2012 17:14:39 GMT

Maybe this thread my be interesting for most of you:

http://community.spotify.com/t5/Mobile-Android/Spotify-keeps-putting-Transformer-Prime-in-offline-mode/td-p/23981/page/2

Spotify does not support a variety of devices (incl. the Transformer) - read yourself...

Re: Spotify Android App Always Offline

stevekeiretsu — Thu, 05 Apr 2012 17:36:36 GMT

I don't even know what a transformer prime is, and my spotify is stuck in offline mode more often than not.... like right now for example.

it appears that spotify on android is completely broken, really not worth paying for and there arent even any vague reassuring noises from developers about it getting fixed soon, let alone actual evidence.

Had there been even a message unspecifically promising some fixes next month or whatever, I probably would have sucked it up and kept paying -- but since even that seems too much to ask I have just cancelled my premium subscription and will definitely advise everyone else considering it I know that this 'service' is not worth paying for at present. Perhaps when I see an updated client and this forum is full of something other than unanimous complaints that it doesn't work and unanimous silence from the company, i will start paying that extra fiver/month again.

Re: Spotify Android App Always Offline

jsixpack — Thu, 05 Apr 2012 16:27:20 GMT

This issue still pops up regularly for me too, on a Nexus Galaxy (Android 4.0.2). Usually it starts shortly after adding a track to an offline playlist. The first symptom is the Application Not Responding action. Waiting is useless (I tried for over an hour), force quit doesn't help either. This issue exists for a real long time now, this is really bad!!! BTW Spotify devs: *if* you're actually reading this community: get in touch and I'm willing to help in debugging.

Always Offline.

Goldhorn — Thu, 12 Apr 2012 08:43:50 GMT

I have the same problem on my Sony Tablet S with Android 3.2

Sometimes it is online for a few minutes but about 98% of the time is stays offline.

Very annoying, since I'm paying for the Premium. It would be very nice if it works on mobile devices then...

Hopefully this can be resolved very soon.

Re: Always Offline.

plsderksen — Fri, 13 Apr 2012 08:16:15 GMT

Again me to this morning worked perfecty and now again offline....WHY..

I still have a few days till I have to pay. Is it worth it?.

Re: Always Offline.

SpotifySven — Mon, 30 Apr 2012 09:17:22 GMT

I have the same Problem on my Acer Iconia 500 Tablet....Already changed my Password, Installed the ne Preview...

Nothing happens, short connected, than offline.