topic Re: Black screen in Android

Black screen

Kenthlind — Sun, 04 Oct 2015 14:02:52 GMT

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to re install we only get the spotify logo on a black screen and then redirect us to the google play. The phone is a galaxy S5 and everuthing else works fine and here spotify account works fine on other phones.

We tried everything, hard reset, SD card clean etc.... What shall we do??

Re: Black screen

jean3601 — Sun, 04 Oct 2015 14:16:51 GMT

Hello @Kenthlind, Welcome to the community! 🙂

This is a really, really, really weird issue, i know you've done and reinstall this but can i ask you to do a clean reinstall using these steps? 🙂

If this doesn't work we'll take it from their 🙂

I hope this helped! 🙂

Re: Black screen

Kenthlind — Sun, 04 Oct 2015 14:35:42 GMT

OK, done that (like several times before) but same....just a black screen

Re: Black screen

Cyudowsky — Sun, 04 Oct 2015 15:34:13 GMT

I have the same problem since this morning work my Samsung s5 phone. Done the same things and still not working. Any advice or idea will be appreciated. Thanks!

Betreff: Black screen

jonasherdegen — Sun, 04 Oct 2015 19:03:56 GMT

Wow this is weird guys!

I scrolled through the help section, saw this thread and wanted to say that a reinstallation would do it...So actually the same @jean3601 already said.

I hope this get solved quickly with a upcoming update or that it's just a temporar bug!

Quanty

Re: Black screen

Cyudowsky — Sun, 04 Oct 2015 19:11:01 GMT

I have already reinstalled it 3 times, logged out from all the devices twice, And still nothing

Re: Black screen

jonasherdegen — Sun, 04 Oct 2015 19:20:31 GMT

@Cyudowsky and @Kenthlind go in the Android Settings to the App Section and delete the App Data without reinstall the App.

Quanty

Re: Black screen

Cyudowsky — Sun, 04 Oct 2015 19:22:14 GMT

Done that too. Not working for me :'(

Re: Black screen

Kenthlind — Mon, 05 Oct 2015 03:58:13 GMT

Nope, doesn´t work, still black screen...

Re: Black screen

jean3601 — Mon, 05 Oct 2015 05:29:52 GMT

@Kenthlind @Cyudowsky

Hey guys, i am going to escalate this so Spotify Staff can have a look at this 🙂

Re: Black screen

Cyudowsky — Mon, 05 Oct 2015 12:32:36 GMT

Thanks!!

Re: Black screen

Pete — Mon, 05 Oct 2015 13:39:36 GMT

Hey guys!

Just as a test, could you try removing your SD card, reinstall Spotify and try launching the app again?

Let me know how you get on.

Re: Black screen

Cyudowsky — Mon, 05 Oct 2015 13:53:21 GMT

Not working for me either. 😞

Re: Black screen

Cyudowsky — Mon, 05 Oct 2015 14:03:51 GMT

I don't know if it helps, but the application is creating an image, that I haven't seen before and now I can see in my images.

Re: Black screen

camillo75 — Mon, 05 Oct 2015 16:19:18 GMT

Hi @Cyudowsky

when You uninstall the app can You check there is no "Android/data/com.spotify.music" folder on internal storage and SD card as well?

You can use the "Archive" application which is stock on Samsung phones.

Thank you!

Camillo

Re: Black screen

Cyudowsky — Mon, 05 Oct 2015 16:34:20 GMT

I have reseted my phone to factory mode

Re: Black screen

camillo75 — Mon, 05 Oct 2015 16:40:42 GMT

@Cyudowsky

Ok, so last try is without the SD card, like @Pete said before.

Camillo

Re: Black screen

Cyudowsky — Mon, 05 Oct 2015 16:43:11 GMT

I don't have my SD card in my phone. I removed it and never put it back

Re: Black screen

leonardo2204 — Mon, 05 Oct 2015 18:41:48 GMT

I'm having this very same problem. I just updated my Spotify on my S5 and I can't get it running again.
I tried reinstalling, formating my SD but it doesnt't want to work.
This is probably some bug on the S5 devices!

Re: Black screen

Cyudowsky — Mon, 05 Oct 2015 18:49:05 GMT

Great. Who can solve it then?