topic Re: Spotify running ridiculously slow in Android

Spotify running ridiculously slow

Camranbant — Mon, 05 Oct 2015 16:02:24 GMT

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, the app doesn't work at all, just hangs in loading screens, it can take 20 minutes just to search for a song. This means it's pretty much impossible to stream or download anything.

Reinstalled the app and removed SD card, same problem. Seen plenty of other people with the same problem. It's nothing to do with my phone.

Re: Spotify running ridiculously slow

camillo75 — Tue, 06 Oct 2015 07:28:53 GMT

Hi, welcome to Spotify Community!

Can You specify these additional information to help You solve this problem:

Device brand:

Device model:

Device OS version:

Spotify app version:

Thank you!

Best regards,

Camillo

Re: Spotify running ridiculously slow

Camranbant — Tue, 06 Oct 2015 11:40:02 GMT

Sony xperia z3, android 5.1.1, app version 3.8.0.800

Re: Spotify running ridiculously slow

Camranbant — Mon, 25 Jul 2016 16:18:54 GMT

Re: Spotify running ridiculously slow

camillo75 — Wed, 14 Oct 2015 08:58:40 GMT

Hi @Camranbant

The Spotify team advice to remove your offline devices following these steps?

https://support.spotify.com/my-ms/learn-more/guides/#!/article/how-do-i-remove-my-offline-devices

Then can you try another clean reinstall.

https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Please let me know if that helps.

Thank you
Camillo

Re: Spotify running ridiculously slow

Camranbant — Wed, 14 Oct 2015 14:18:58 GMT

I did that, and now when trying to resync my playlists, it's going to my internal storage instead of the sd card like it was before.

It has fixed the lag though.

Re: Spotify running ridiculously slow

camillo75 — Wed, 14 Oct 2015 14:31:55 GMT

@Camranbant
So we can say it is solved?

If you have problems with the SD card, it can be that the card is not
compatible with your phone.
It happened to me with SanDisk and Samsung Galaxy Note 4, I had to buy a
Samsung card.
Camillo

Re: Spotify running ridiculously slow

Camranbant — Wed, 14 Oct 2015 14:41:52 GMT

Yeah, the lag is solved

Re: Spotify running ridiculously slow

Camranbant — Wed, 14 Oct 2015 15:10:36 GMT

Well, the lag has come back it seems. Now i have a laggy app I can't use online, and no music to play offline.