Spotify crashes after update on Android

Puckelito — Wed, 04 Nov 2015 09:03:40 GMT

This morning after I updated Spotify on my Samsung S5, the app crashes on startup.

At first I get e blackscreen and it crashes.

Then it starts up and inform me on latest news, and then chrashes.

After this I start up again, and gets a black screen and then it crashes again.

I can´t start the app at all now without crashing.

I got the latest Android software on the phone.

I have completlly uninstalled and removed anything regarding spotify on the phone (files etc etc).

Reinstalled it about 5 times now, but still I have the same problem.

It doesnt help either im on wifi or GSM.

What to do?

Re: Spotify crashes after update on Android

Chris_Cornell — Thu, 05 Nov 2015 18:51:40 GMT

Hi Puckelito,

First, Welcome to the spotify community
Second, Spotify has been made aware of the issue on the S5 and is currently investigating it and working on a solution.
Third, Our wonderful community manager Meredith has just posted a wonderful link to find more out about this issue and recive updates as it is worked on.

Thank you so much for coming to the community.