topic Re: App keeps crashing in Android

App keeps crashing

corrciara — Wed, 11 Nov 2015 19:39:34 GMT

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as reset my phone. Does anyone know what else I can do or who I can contact about this?

Re: App keeps crashing

Nico — Wed, 11 Nov 2015 20:31:10 GMT

Hey @corrciara! Welcome to the Spotify Community. ^^

This issue is already under investigation.

You can download a slightly older version of the app.

You can check this ongoing issue report for more information. ^^

Peace

Re: App keeps crashing

corrciara — Wed, 11 Nov 2015 20:38:54 GMT

Thanks for your reply! I did as you asked to download an older version of the app but wouldn't work either ie after downloading it it just say Spotify can not be downloaded...

Re: App keeps crashing

Nico — Wed, 11 Nov 2015 22:49:07 GMT

Hey @corrciara!

That sounds not nice.

Have you uninstalled your older app before installing the other version ?

Peace