topic Re: On demand playback not working in Android

On demand playback not working

johndoe12 — Sat, 14 Nov 2015 07:05:49 GMT

As of two days ago (11/12) on demand playback has stopped working on my Galaxy Note 12.2 tablet; it's stuck on shuffle play like it would on a phone. I'm running Android 4.4.2, and Spotify is updated to the latest version (v4.1.0.868, as of 11/14.) Actually, I believe it stopped working after an update. I tried reinstalling it, but that didn't change anything. Spotify still works correctly on my Windows PC. I am on the Free subscription tier. Any ideas?

Re: On demand playback not working

Slappy_san — Wed, 18 Nov 2015 07:04:33 GMT

Having same issue on my Kindle.

Re: On demand playback not working

dima-kunin — Wed, 25 Nov 2015 15:51:07 GMT

Hi, could you tell me your username on spotify? That gonna help us to solve the problem.

Re: On demand playback not working

Smurfy82 — Wed, 25 Nov 2015 16:55:19 GMT

Problem is still her on Kindle Fire HD 7"

Username is the same 😉

Re: On demand playback not working

johndoe12 — Wed, 25 Nov 2015 17:41:42 GMT

I contacted Spotify directly, and they replied promptly:

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Hi ****,

Thanks for reaching out to us. We're sorry to hear that you're unable to play your favorite music on-demand. You don't have to worry, we're always happy to help.

We've checked your account with username **** and found that you're currently using Spotify Free, which used to let users listen to music on-demand using tablets or computers, but that has changed. All Free users now use shuffle mode.

You can continue using our free, ad-supported service or subscribe to Premium anytime from your Subscription page and get rid of Shuffle Play.

It's been an absolute pleasure assisting you. Please let us know if you have any other questions.

Have a nice day,

Valie

Spotify Customer Support

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I checked their subscription plan page (https://www.spotify.com/no/) again, and they have indeed made that change.