topic Re: logging on to android phone in Android

logging on to android phone

mrernst-us — Sun, 22 Nov 2015 23:26:34 GMT

I logged off of Spotify on my Samsung Galaxy 5 and now I can't log back on. I can log onto Spotify on my desktop but not onto my phone. When I try to log on with my phone I get a message saying"Unable to login. Either username or password is incorrect." Anyone have any idea what is going on? Thank you.

Re: logging on to android phone

Nico — Mon, 23 Nov 2015 00:20:25 GMT

Hey @mrernst-us! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks!

Peace ^^

Re: logging on to android phone

mrernst-us — Mon, 23 Nov 2015 01:10:36 GMT

Thank you so much for your reply Nico. If I delete it and reinstall it won't I lose all my music? I have over 5000 songs in my playlists and would hate to lose them. Thank you.

Re: logging on to android phone

Nico — Mon, 23 Nov 2015 01:22:36 GMT

@mrernst-us!

You won't lose your music. The only that happens is that your offline music needs to sync again.

But that shouldn't be the problem. ^^

Peace