topic Re: Spotify app stops playing after 20 mins in Android

Spotify app stops playing after 20 mins

Sc0ttb88 — Wed, 11 Nov 2015 21:11:29 GMT

Hi,

My Spotify app plays for about 20 mins then stops. I then have to restart my playlist. Never had this problem before. I am on Android using a Samsung Galaxy Note 4. I am a premium user not that that should make any difference.

Re: Spotify app stops playing after 20 mins

Nico — Wed, 11 Nov 2015 23:03:03 GMT

Hey @Sc0ttb88! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks!

Peace ^^

Re: Spotify app stops playing after 20 mins

xankazo — Thu, 12 Nov 2015 13:47:21 GMT

Same problem here. The apps silently just closes after about 3 or 4 songs. No error message, nothing. This is so frustrating and unacceptable for premium users paying for a service. On iOS the app works perfectly.

Re: Spotify app stops playing after 20 mins

iankhunter — Thu, 12 Nov 2015 19:36:54 GMT

It doesn't help. I've had the same problem for the last few weeks. About 4 songs play and then the app just dies. Over and over again.

Re: Spotify app stops playing after 20 mins

trustyx146 — Thu, 12 Nov 2015 21:33:32 GMT

I have the same problem with Spotify on my LG G4. It suddenly stops without any error message after 15-20 mins... When restarting the app / the playlist it works again for about 15-20 mins just to suddenly stop again. This is so annoying...

The problem first appeared about 3 or 4 weeks ago. Before that time, Spotify worked perfect on my phone.

Re: Spotify app stops playing after 20 mins

Sc0ttb88 — Thu, 12 Nov 2015 22:13:19 GMT

Doesn't make a difference. How can I escalate this to get it solved. Paying £10 a month I expect more.

Re: Spotify app stops playing after 20 mins

xankazo — Fri, 13 Nov 2015 02:45:53 GMT

I can't believe it's been weeks and one more day now and this problem hasn't been solved. This is waht I call a big waste of money. Spotify is going down the drain. What's worse, not fixing or not even acknowledging the problem? I'm begining to regret this Premium subscription.

Re: Spotify app stops playing after 20 mins

Sc0ttb88 — Sun, 15 Nov 2015 17:01:56 GMT

How do I escalate it? I am cancelling tomorrow if I can't get it fixed as it is useless cutting off!

Re: Spotify app stops playing after 20 mins

vgiorgio25 — Sun, 15 Nov 2015 21:27:01 GMT

I am experiencing the same problem. Only started after the most recent update. I will also be cancelling my subscription unless this gets fixed quickly.

Re: Spotify app stops playing after 20 mins

xankazo — Sun, 15 Nov 2015 22:18:24 GMT

I am too cosidering to cancel my subscription. This is just unacceptable.

Re: Spotify app stops playing after 20 mins

Sc0ttb88 — Sun, 15 Nov 2015 22:57:55 GMT

That's me cancelled. I have Amazon Prime so just trying it for a while instead.

Re: Spotify app stops playing after 20 mins

Apof — Mon, 16 Nov 2015 01:06:47 GMT

App crashes silently and randomly for me as well. Galaxy S6.

Re: Spotify app stops playing after 20 mins

xankazo — Mon, 16 Nov 2015 02:26:35 GMT

I contacted Spotify and all they could do was recommend me to uninstall the app and install it again. PATHETIC!

Re: Spotify app stops playing after 20 mins

zahni — Mon, 16 Nov 2015 05:37:11 GMT

Same problem on my LG G4. This, and the BT und earphone-Bug must be fixed at first.

We don't need BMW-Support 😉

Re: Spotify app stops playing after 20 mins

jean3601 — Mon, 16 Nov 2015 12:36:57 GMT

Hey @Sc0ttb88@zahni@xankazo@Apof@vgiorgio25

This doesn't seem very nice, lets try find out whats happening here:

Have You tried a clean reinstall? (Note: This will remove any saved offline tracks and cache)
If the clean reinstall does not solve your problem:

What Device are you using?
What is your current OS version?
What is your current Spotify App Version?
How can we reproduce the issue?
Any Additional Information you think we should know?

Thanks Guys!

I Hope To Hear From You Soon! 🙂

Re: Spotify app stops playing after 20 mins

Janesmile — Mon, 16 Nov 2015 14:35:44 GMT

Jean,

I did a clean reinstall and am still having this issue. I agree that it seems to have started after a recent update. Please let your tech team know that there is a major bug right now that is losing you customers.

Re: Spotify app stops playing after 20 mins

Janesmile — Mon, 16 Nov 2015 14:39:29 GMT

Oh I have a note 4, running Android version 4.4.4 (kitkat), Spotify version 4.1.0.868. No idea how you can repeat it.

Re: Spotify app stops playing after 20 mins

zahni — Mon, 16 Nov 2015 18:13:02 GMT

LG G4 German Version latest Firmware V10d, no root or unlock.

Problem since "BMW-Support" or "Chromcast"-Support, not sure.

Latest App Version from Play Store.

I had already removed Cache & Data in one of the past versions, no luck

I personally think about a wake look problem.

Re: Spotify app stops playing after 20 mins

xankazo — Mon, 16 Nov 2015 18:23:59 GMT

LG G4 (H815P) here.

Re: Spotify app stops playing after 20 mins

vgiorgio25 — Mon, 16 Nov 2015 18:46:51 GMT

Please look at the feedback on Play Store since the latest update. There are a lot of people reporting the same problem. I am not reinstalling this app and having to download numerous tracks again because of a fault with the latest update that has been rolled out by Spotify.

Sony D6503
Android version 5.1.1
Spotify version 4.1.0.868

I have just checked the Play Store feedback just now - I think it is fair to say that more than 50% of recent feedback, i.e. since the latest update, is about the same problem. The app just stops playing after a few tracks. It seems to be quite unpredictable as to when it happens so I'm not sure how you go about reproducing this fault. Please just fix it quickly as it is clearly affecting a LOT OF PEOPLE!!!