topic Re: Mysterious 'other devices' connected in Android

Mysterious 'other devices' connected

Abcman300 — Thu, 07 Jan 2016 04:33:27 GMT

Every once in a while when I'm listening to music, I'll notice that other devices are connected. Each time its a new device name, but its always another cellphone and in my recently played music I find a lot of hop hop and R&B that I never listened to that this mystery device will have played on my account. Nobody else knows my account information and I've already tried logging out everywhere. I had to cancel my payments just in case as I am worried that they could find my billing information, but I will likely renew subscription when this is resolved. It's a little annoying and concerning having someone else I don't know using my account without permission, is there a way to stop other devices from connecting to my account or find out who it is? Thank you.

Re: Mysterious 'other devices' connected

Bittencourt — Thu, 07 Jan 2016 04:39:58 GMT

Hi there,
Welcome at the Spotify Community!

Sounds like someone has access to your account.

I would suggest you to change your password (https://spotify.com/account ) and to Logout everywhere afterwards.

To logout everywhere, please go to your account page, and click the Sign out everywhere button to logout all devices that are connected to your account.

Hope it helps!

Re: Mysterious 'other devices' connected

Abcman300 — Wed, 13 Jan 2016 06:38:10 GMT

Sorry for the slow reply. I logged out everywhere again and changed my password, I hope it works. I'll keep you updated, thank you. 🙂

Re: Mysterious 'other devices' connected

Abcman300 — Thu, 14 Jan 2016 16:56:43 GMT

Well, no more incidents as of yet so I'll assume changing my password worked after all. Thank you.

Re: Mysterious 'other devices' connected

Bittencourt — Thu, 14 Jan 2016 17:29:24 GMT

Great! You're welcome.