topic Re: Spotify stops regularly in Android

Spotify stops regularly

steveoooh — Mon, 25 Jan 2016 01:40:47 GMT

Has anybody resolved their issue about Spotify stopping intermittantly, for no reason? I've reverted to the desktop PC and it stills stop, say for 10 seconds every 3 or 5 minutes. I used to use RDIO and it maybe stopped once every ten days, but it's gone. I tested my connection by streaming video simultaneously, and it didn't stop, but the Spotify song did. I get about 12Mbps download speed. I don't think this issue is Andriod exclusive. Please advise somebody! Thanks.

Re: Spotify stops regularly

DasPeter — Mon, 25 Jan 2016 01:57:22 GMT

Hello @steveoooh & welcome to the Community!

I'd recommend you to follow these steps:

From the home screen, tap Settings > Apps.
Find Spotify in your list of apps.
If you're able to, tap Clear Data and Clear Cache.
Tap Uninstall to remove the app.
Turn your device off and then back on.
Open Google Play then search for and install the Spotify Music app.

Hope this helps! ♫

Re: Spotify stops regularly

steveoooh — Mon, 25 Jan 2016 02:30:40 GMT

Sorry I shouldn't have entered my post in the Andriod area. It's on my
desktop PC's (Win 7 & 10) that this problems exists. Thanks but I can't
install Andriod apps

Re: Spotify stops regularly

DasPeter — Mon, 25 Jan 2016 02:53:34 GMT

Hey @steveoooh

In that case, follow these steps:

(In case you have the Spotify program open) Click File > Exit.
Click Start then select Control Panel.
Click Programs thenPrograms and Features.
Select Spotify in the list and click Uninstall.
Press the keys Windows+R simultaneously.
Type in "%appdata%" (Without the quotes).
Search for the Spotify folder and delete it.
Go to http://www.spotify.com/download and reinstall Spotify.

Hope this helps! ♫