topic Re: My track gets skipped when I power off my screen in Android

My track gets skipped when I power off my screen

martastutzman — Sat, 23 Jan 2016 02:00:59 GMT

Sometimes when I'm listening to spotify, especially if the app is on screen when I power off the screen, the track I'm listening to switches to another song in the playlist at random.

Re: My track gets skipped when I power off my screen

jean3601 — Sat, 23 Jan 2016 10:33:54 GMT

Hey @martastutzman , welcome to the Spotify Community!

Let's try to troubleshoot this issue with you:

First of all, please try a clean reinstallation. This can resolve many common issues.

If you're still having trouble after a reinstall, please let us know the following details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching?

5. About how many playlists do you have?

If you could get back to us with those details it would be great. Thanks!

Re: My track gets skipped when I power off my screen

martastutzman — Sat, 23 Jan 2016 14:05:27 GMT

The weird thing is that I have a friend who has the exact same problem, but he has a Note 5. Also, this happened on my old phone too, which was an S4 mini. I'm starting to wonder if it's a Samsung glitch.

I have the Samsung Galaxy S6, running 5.1.1, and Spotify v.4.4.0.1008.

What happens is that I'll start a playlist, either just shuffling or by specifically picking the first track, and it will start playing, but sometimes when I black out my screen right after, it will randomly jump to another song in the playlist. If I have anything queued to play after the first track, it ignores it, just chooses a random song. I have about 30 playlists.

Re: My track gets skipped when I power off my screen

jean3601 — Sat, 23 Jan 2016 14:35:39 GMT

@martastutzman

If I am correct, Spotify 4.5 has been released, could you please update the spotify app?

Does this solve the problem?

Re: My track gets skipped when I power off my screen

martastutzman — Sat, 23 Jan 2016 14:52:09 GMT

I checked the app store, where I can see the version says its 4.5 that I
have installed. If you go into the details of the app on the store it gives
the version# that I gave you first though.

Re: My track gets skipped when I power off my screen

jean3601 — Mon, 25 Jan 2016 19:39:11 GMT

@martastutzman

Okay, I am going to escalate this, we should get a reply from staff members soon 🙂

Re: My track gets skipped when I power off my screen

jean3601 — Tue, 26 Jan 2016 10:54:46 GMT

@martastutzman

Okay i have gotten a reply from spotify staff, could you please confirm the following details for me:

Is this happening over wifi or 3g/4g?
If it it over wifi, is it a home network or a school/work network?
Is this only happening with certain playlists?
Have you tried a clean reinstall?

I Hope To Hear From You Soon! 🙂

Re: My track gets skipped when I power off my screen

martastutzman — Wed, 27 Jan 2016 13:14:20 GMT

Not entirely positive but I think I've only noticed it on the network, not
WiFi. It doesn't seem to matter which playlist I'm on, and I've tried a
clean reinstall.

Re: My track gets skipped when I power off my screen

jean3601 — Wed, 27 Jan 2016 18:18:16 GMT

Hey @martastutzman

Some follow up questions:

When this error occurs, do you experience any other connection issues, or is this happening to synced tracks as well?
Are you using any cache clearing app?
How are you turning off your screen?

I Hope To Hear From You Soon! 🙂

Re: My track gets skipped when I power off my screen

martastutzman — Wed, 27 Jan 2016 18:38:55 GMT

No other connection issues, and it doesn't seem to matter what kind of
track it is. I always use the power button to turn off my screen.

Re: My track gets skipped when I power off my screen

jean3601 — Thu, 28 Jan 2016 13:23:51 GMT

@martastutzman

Okay, just to confirm, do you use the power button to lock the screen or power off the device?

Re: My track gets skipped when I power off my screen

martastutzman — Thu, 28 Jan 2016 13:22:55 GMT

Yes, that's correct.

Re: My track gets skipped when I power off my screen

martastutzman — Thu, 28 Jan 2016 13:45:08 GMT

Sorry, I mean, yes I use it to lock the screen.

Re: My track gets skipped when I power off my screen

jean3601 — Thu, 28 Jan 2016 15:16:51 GMT

@martastutzman

Okay could you please try a clean reinstall and see if this helps, This usually fixes most problems 🙂

Note: This will remove any saved offline tracks and cache 🙂

Does this fix the issue?

Re: My track gets skipped when I power off my screen

jean3601 — Thu, 28 Jan 2016 15:17:24 GMT

@martastutzman

Also, do you receive any error messages when the track skips?

Re: My track gets skipped when I power off my screen

martastutzman — Thu, 28 Jan 2016 15:57:20 GMT

No error message, it just jumps tracks.

I've tried a clean reinstall, and it still happens. It doesn't happen every
time, which makes it difficult to figure out why it does it.

Re: My track gets skipped when I power off my screen

jean3601 — Mon, 01 Feb 2016 11:04:23 GMT

@martastutzman

Okay, i have gotten feedback from spotify

Could you confirm that this never happens over wifi?

Also, do you do anything different when the track skips compared to when your on wifi/when it is not skipping

Re: My track gets skipped when I power off my screen

martastutzman — Mon, 01 Feb 2016 15:05:20 GMT

I can't confirm positively, but I think it almost always happens in the
car, so it's a very good possibility.

I don't do anything differently when it skips than otherwise.

Re: My track gets skipped when I power off my screen

akos_crk — Mon, 01 Feb 2016 22:46:50 GMT

Hi guys,

Same thing here... I use a Galaxy S6 and it often happens. No matter if I use it by wifi, 3g/4g or offline. That's very annoying for me, I hope you can fix it soon. If you need any help just let me know!

Thanks!

Re: My track gets skipped when I power off my screen

jean3601 — Tue, 02 Feb 2016 03:28:10 GMT

@martastutzman

Do you play o er speakers? Or do you play over your cars speakers? Or do you just play out loud from your phones speakers?