topic Re: Spotify won't even open in Android

Spotify won't even open

Monkeydinosaur1 — Fri, 05 Feb 2016 04:40:13 GMT

Every time I open Spotify since February it just loads a black screen then crashes. Please help.

Thanks

Re: Spotify won't even open

kbrooksc — Sat, 06 Feb 2016 03:52:24 GMT

Hi there!

Sorry to hear that you're having trouble!!

The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!

Re: Spotify won't even open

Monkeydinosaur1 — Sat, 06 Feb 2016 22:22:33 GMT

Hi kbrooksc,

I've tried this numerous times, to no avail. The first couple times it loaded to the login prompt screen, then after it stopped loading anything. Just a black screen.

Please help!

Thanks,

Monkeydinosaur

Re: Spotify won't even open

kbrooksc — Sun, 07 Feb 2016 00:48:43 GMT

Click this link to check out some more troubleshooting steps for android. Hopefully, we can find your solution there. If not, there's a form at the bottom. Can you respond with your specific info based on that below?

Re: Spotify won't even open

ChantalSherman — Mon, 08 Feb 2016 01:24:18 GMT

Hi there,

Thanks for getting in touch.

Here's what we got from you:
My spotify app will not open at all. I am waiting for more than 3 minutes for the app to open but a pop up comes up and says "wait" "report" or "close", as I continue to wait til the same pop up comes up every time. I tried to log out of all devices, uninstalled spotify app and reinstalled but still gives me the same problem every time. I have not used spotify for a month due To this technical issue. Please help hate to cancel my subscription