topic Re: Can not play on mobile device in Android

Can not play on mobile device

Qinglovesu0304 — Mon, 15 Feb 2016 16:59:46 GMT

I am using LG g2 with android 4.4.2 ver.
I can not play music on my phone. I press play but it doesnt work.
I can play on computer and spotify can be controlled it by my phone(play,stop,back...) when computer is playing music.
I have tried uninstall app, clean the data, re login, turn off my phone but it still not work.
By the way, my phone doesnt have SD card.
Please help!!! Thank you

Re: Can not play on mobile device

OviiiOne — Mon, 15 Feb 2016 17:29:42 GMT

Hello @Qinglovesu0304 , welcome to the Spotify Community!

I moved your message to a proper board, I also escalated your issue to Spotify, you'll hear from them soon 🙂

Re: Can not play on mobile device

OviiiOne — Mon, 15 Feb 2016 21:43:17 GMT

Hi @Qinglovesu0304, it's me again 🙂

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉