topic Re: Running Playlist Won't Load in Android

Running Playlist Won't Load

Mattimo89 — Sat, 12 Mar 2016 19:06:22 GMT

For the past 3 days I have been unable to access the "Running" feature to listen to music set to a certain tempo. When I select "Running" under genre and moods on my android phone, after a very short loading circle, an error displays of "Sorry, something went wrong." This is happening on wireless internet connection and a 4g data connection.

This issue is happening 100% of the time I try to open "Running"

I have re-downloaded Spotify, restarted my phone, did a fresh login (with facebook) none of which changed the issue at all.

I am trying this on a Motorola Droid Ultra version 4.4.4

I am a premium user, running Spotify 4.8.0.1004

The "Running" feature I would say is at least 70% of why I use Spotify, please help me with this issue.

Re: Running Playlist Won't Load

Daniel — Sat, 12 Mar 2016 18:24:44 GMT

I just tried and it loaded up fine. Do the other genres open ok for you?

Re: Running Playlist Won't Load

Mattimo89 — Sat, 12 Mar 2016 18:49:01 GMT

Yes everything works perfectly, listening to a different genre right now

Re: Running Playlist Won't Load

Daniel — Sat, 12 Mar 2016 21:52:06 GMT

Just sent you a file to try via PM

Re: Running Playlist Won't Load

Daniel — Sat, 12 Mar 2016 22:03:27 GMT

K, seems that hasn't worked. Can you try a completely clean install; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

When you re-install use the file I sent you rather than the one from the Play Store

If it's still not working we may need to get your account checked by one of the community mods