topic Re: My offline music won't download in Android

Android won't download local files from PC for offline playlists

user-removed — Sun, 13 Mar 2016 16:26:23 GMT

I've noticed it stopped working after I upgraded to marshmallow OS on my HTC M8.

I have the phone on the same wifi network, AND also have it connected to the PC via USB, but it refuses to download local files from the PC.

I have both Spotify apps open (PC and Anddroid).

I have the storage set to my SD card on the phone.

I've tried reinstalls of the app on the phone, wiping the cache, and toggling the download offline switches, but it won't copy over the local files.

It has no trouble downloading the streaming songs quickly.

😞 Please help. This is the main reason I keep using Spotify and paying premium - for these downloads.

My offline music won't download

mitcharito — Sat, 12 Mar 2016 23:35:58 GMT

The playlist has 187 songs, I have 10 GB of storage and no matter how many times I turn offline music on it just won't download. I added some local files that I want to get on my mobile which won't download as well.

Re: My offline music won't download

Jordi — Sun, 13 Mar 2016 02:01:35 GMT

Hi there and welcome to the community,

Do you have more playlists that are offline synced? Spotify allows up to 3333 tracks stored offline. If you don't have this much stored offline then I'd recommend doing a full reinstallation of your client.

Re: My offline music won't download

mitcharito — Sun, 13 Mar 2016 10:44:30 GMT

I didn't have that many stored so I did the re installation and I still have the same problem.

Re: My offline music won't download

Jordi — Sun, 13 Mar 2016 14:34:55 GMT

What Device + OS are you on?

If you're on an Android device, could you try following this guide here?

Re: My offline music won't download

mitcharito — Sun, 13 Mar 2016 15:11:43 GMT

iPhone 6, my phone is fine, downloads all my music to play offline. My PC is what won't download the music for offline, plus it won't download/sync my local files for my phone to download.

Re: My offline music won't download

user-removed — Sun, 13 Mar 2016 16:26:57 GMT

Edit again : started my own thread over in android forums vs desktop.

Re: Android won't download local files from PC for offline playlists

Daniel — Mon, 14 Mar 2016 13:31:22 GMT

Can you try another clean install but following the troubleshooting guide linked in my signature???

Re: Android won't download local files from PC for offline playlists

user-removed — Mon, 14 Mar 2016 23:57:48 GMT

Not sure if that was directed at me or the OP, but that didn't work. still not getting any local files from the PC when plugged into the PC with both apps open.

Re: Android won't download local files from PC for offline playlists

user-removed — Fri, 18 Mar 2016 13:28:21 GMT

Any other thoughts on this? I have the music set the download as High Quality, so I was thinking to reduce that and try again, but would appreciate other thoughts on how to fix this. Thanks.

Re: Android won't download local files from PC for offline playlists

Daniel — Fri, 18 Mar 2016 13:55:24 GMT

Did you format the SD card as adoptable storage? If so this may be the cause of your issue. Read my troubleshooting guide and the point regarding how to counter-act the 6.x Adoptable Storage issue.

Re: Android won't download local files from PC for offline playlists

user-removed — Fri, 18 Mar 2016 13:58:14 GMT

Nope - I did not format it. I haven't made any changes to the SD card from before my upgrade actually. I was able to write to this SD Card before Marshmallow, and I've been able to write to it since the upgrade with many other apps. The SD Card shows as 'external storage'.

Re: Android won't download local files from PC for offline playlists

Daniel — Fri, 18 Mar 2016 14:03:37 GMT

@user-removed wrote:
Nope - I did not format it. I haven't made any changes to the SD card from before my upgrade actually. I was able to write to this SD Card before Marshmallow, and I've been able to write to it since the upgrade with many other apps. The SD Card shows as 'external storage'.

How about a completely clean install using the guide linked in my signature?

Re: Android won't download local files from PC for offline playlists

user-removed — Fri, 18 Mar 2016 14:12:24 GMT

If you're talking about the 4 steps under this heading: Clean install & getting the cache onto SD Card
Then yes, I tried that twice, but no dice - still won't copy local files from PC.

Re: Android won't download local files from PC for offline playlists

jennykb623 — Tue, 22 Mar 2016 15:22:32 GMT

I had that same problem and it was the firewall on my PC. I went into McAfee and disabled my firewall and the locals songs immediately worked on my Galaxy phone again. I turned the firewall back on and the songs still seem to be working on my phone. I'm sure there is some rule we can add to the firewall so we dont have to disable it, but I am still trying to figure it out.