topic Wrong Password Always! in Android

Wrong Password Always!

user-removed — Thu, 17 Mar 2016 16:12:32 GMT

I reset my password and it still won't let me log in using my Android device. I have tried uninstall in and reinstalling. I have reset my phone with no prevail. I have no idea where I can contact support this is so frustrating

Re: Wrong Password Always!

Nico — Thu, 17 Mar 2016 16:26:04 GMT

Hey @user-removed! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Make sure to use your username rather than your email address when logging in from the app.

Sometimes it helps also to use an older password.

Let us know if that helps, thanks! ^^

Peace

Re: Wrong Password Always!

user-removed — Thu, 17 Mar 2016 16:28:46 GMT

I didn't sign up using Facebook. So the username is my name with a bunch of numbers at the end.
And I had just reset my password.

Re: Wrong Password Always!

Nico — Thu, 17 Mar 2016 16:32:31 GMT

@user-removed

It would be great if you could give us these details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

Thanks! ^^

Peace

Re: Wrong Password Always!

user-removed — Thu, 17 Mar 2016 16:35:59 GMT

1. Samsung Galaxy S4
2. Android 5.0
3. Spotify 4.9.0.992 (I believe this is it, I just reinstalled it)

Thank you so much for helping me!

Re: Wrong Password Always!

user-removed — Thu, 17 Mar 2016 16:38:53 GMT

I apologize I am using Samsung Galaxy S5

Re: Wrong Password Always!

Nico — Thu, 17 Mar 2016 16:39:15 GMT

@user-removed

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Wrong Password Always!

Nico — Sat, 19 Mar 2016 11:24:28 GMT

@user-removed

Can you try logging into your account rather than to the app?

It'll be better if you use your email instead of her username for this, just to confirm which of the two (password or username is the issue).

If you get the same message you need to reset the password. ^^

Peace