topic Can't undownload in Android

Can't undownload

hunterchips — Sat, 26 Mar 2016 03:54:05 GMT

So on my old phone I had over 2000 songs on Spotify and a lot of it was downloaded for offline but some of it wasn't so that they only played online. I got a new phone and just downloaded everything at once for times sake and would just undownload the albums I didn't want for offline after. But it won't let me undownload them, it just says Download and so I clicked download (which it already is) and then clicked undownload after but it's still downloaded. I tried switching to offline then back on but nothing changed, I tried removing the album then saving it again but it was still downloaded

Re: Can't undownload

Daniel — Sat, 26 Mar 2016 04:34:42 GMT

Does it still show as downloaded in the Spotify app or is it that you haven't noticed space becoming free on your device after removing it from downloaded?

Re: Can't undownload

hunterchips — Sat, 26 Mar 2016 05:19:59 GMT

It still shows as downloaded

Re: Can't undownload

Daniel — Sun, 27 Mar 2016 05:38:21 GMT

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues