topic Re: Can't Play Songs Over Cellular Network in Android

Can't Play Songs Over Cellular Network

Nyaification — Sat, 30 Apr 2016 04:10:30 GMT

Having an issue where songs will play for the first 10 seconds or so then will cancel.
Going into notification suggests that the phone has no internet connection but have no connection issues with other apps.
Phone will play songs over wifi network but will not play on cellular network.

I have deleted cache, reinstalled application.

Running 6.0 Android
Spotify Version 5.2.0.885
Optus Network:Australia

Re: Can't Play Songs Over Cellular Network

Daniel — Sat, 30 Apr 2016 05:30:17 GMT

What device do you have? Could it be that you have a battery saving app installed which is actually closing the process?

Re: Can't Play Songs Over Cellular Network

Daniel — Sat, 30 Apr 2016 05:31:24 GMT

This???

https://community.spotify.com/t5/Help-Android/PSA-Samsung-users-please-read/td-p/1334731

Re: Can't Play Songs Over Cellular Network

Nyaification — Sat, 30 Apr 2016 06:17:05 GMT

Moto G, 3rd Generation.

This has only just started happening.

It will occur even when it is the current app being used.

Re: Can't Play Songs Over Cellular Network

Daniel — Sat, 30 Apr 2016 06:37:49 GMT

So do these songs play OK on Wi-Fi?

Can you try a clean install following the troubleshooting guide linked in my signature?

Re: Can't Play Songs Over Cellular Network

Nyaification — Sat, 30 Apr 2016 07:52:11 GMT

as mentioned in first comment, yeah they play cleanly on Wifi and is limited to a cellular issue.
I have tried a clean install and nothing has changed.

Also tried card in Samsung S4 and having same issues, I feel this is either an account issue/cellular network issue.

Re: Can't Play Songs Over Cellular Network

Daniel — Sat, 30 Apr 2016 09:03:44 GMT

It wouldn't be your account as the spotify app just hooks into the available data connection on your device.

Try giving your provider a call and see if it's anything their side

Re: Can't Play Songs Over Cellular Network

Nyaification — Sat, 30 Apr 2016 09:07:30 GMT

I've talked to the Optus man, and he can't provide any information until Monday.
Sucks because this has popped right outta the blue.

Re: Can't Play Songs Over Cellular Network

Nyaification — Sat, 30 Apr 2016 10:00:29 GMT

What I currently am getting, even with 4G connection..
Songs play for approximately then refuse to buffer any further.
I haven't touched or modified any settings and this has randomly popped up outta the blue.